What are the responsibilities and job description for the E-Commerce Specialist (Amazon & Social Commerce) position at Something Inked?
Description
About the Role:
We’re looking for a highly motivated and experienced E-Commerce Specialist to manage and grow our online stores across Amazon, TikTok Shop, and other social commerce platforms. This role is perfect for someone who understands the full lifecycle of online selling—from store setup to product launches, fulfillment, customer service, and everything in between.
Key Responsibilities:
- Amazon Store Management
- Set up and optimize Amazon storefronts (Seller Central, Vendor Central, and/or Merch on Demand)
- Create and manage product listings
- Manage reviews, feedback, and maintain account health
- Social Commerce (TikTok, Instagram, etc.)
- Launch and manage storefronts on TikTok Shop and other relevant platforms
- Collaborate with influencers or creators for product promotion
- Coordinate with creative teams to create short-form product content
- Operations & Fulfillment
- Integrate sales channels with Shopify and other internal inventory and order management software(s)
- Coordinate with warehouses and/or 3PLs to ensure timely order fulfillment
- Manage inventory levels and restocking strategies
- Handle listing variations, bundles, and promotions across platforms
- Customer Service Support
- Work with the customer service team to resolve issues efficiently
- Manage return/refund processes
- Monitor customer satisfaction and implement improvements
Qualifications:
- 2–5 years of experience in e-commerce, specifically selling on Amazon and social platforms
- Proven success in launching and scaling Amazon stores
- Hands-on experience with TikTok Shop or other social commerce platforms
- Strong knowledge of Amazon Seller Central tools and metrics
- Experience with fulfillment logistics (FBA, FBM, or 3PLs)
- Familiarity with tools like Shopify, GSuite, Semrush, etc.
- Excellent written and verbal communication skills
- Strong analytical and problem-solving mindset
- Ability to work independently and meet deadlines
Nice to Have:
- Experience running paid social ad campaigns (TikTok Ads, Meta Ads)
- Graphic design or video editing skills
- Experience in influencer or affiliate marketing
- Shopify store experience