911 Telecommunicator

POSITION:                       9-1-1 Telecommunicator (FLSA Status: Non-EXEMPT)

REPORTS TO:                 9-1-1 Coordinator / Deputy EMA Director

POSITION OVERVIEW: A 911 Telecommunicator is a position involving radio and dispatch work.  Work involves dispatching emergency and non emergency services in the operation of two-way radio and telephone for Somerset County 9-1-1 on an assigned rotational work shift.

EDUCATION / EXPERIENCE:

Any combination equivalent to education and experience that provides the required skill and knowledge is qualifying.  Typical qualifications would be equivalent to:

·        High school diploma or equivalent, plus additional training in computers and emergency medical services or police and fire training.

·        Preferred 1-2 years experience in field of communications, public safety or EMS preferred.

·        Preferred certification as an Emergency Medical Technician.

·        Must be certified in CPR

EMPLOYMENT STANDARDS: TheCountyCoderequires that no person who holds or is a candidate for public or party office shall be appointed to or hold this position. An employee in this job title will need an ability to understand and carry out oral and written instructions, as well as an ability to establish and maintain effective working relationships with fellow employees, associates and the general public. In addition, employees must be able to speak clearly and distinctly.

• Must be able to speak and understand the English language in an understandable manner in order to carry out essential job duties.

• Must possess effective communication and interpersonal skills. 

• Must possess ability to function independently, have flexibility and the ability to work effectively with general public, co-workers and others.

• Must possess the technical knowledge of operating personal computers and other office and communication equipment.

• Must possess thorough knowledge of fire science and law enforcement.

• Must possess thorough knowledge of emergency services.

• Must possess ability to coordinate response of emergency services and provide support to field units.

• Must possess general knowledge of office practices and procedures, including ability to maintain accurate files and record keeping.

• Must possess knowledge and ability to provide basic routine maintenance on  equipment.

• Must possess ability to act quickly and calmly in emergency situations.

• Must be able to perform multiple tasks and pay attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

An employee in this classification is responsible for performing assignments that are technical in nature and are carried out in accordance with administrative and personnel practices, procedures and precedents, specific goals and objectives and any applicable legal standards or regulations. Specific job duties include the following:

·        Receives 911 emergency calls, evaluates the circumstances and provides appropriate responses.

·        Provides pre-arrival instruction and dispatches emergency services/fire/police as necessary.

·        Coordinates response of emergency services.

·        Provides support and resources to field outlets.

·        Provides radio communications for police, fire, EMS units. Pages on-call personnel for County/municipal agencies when needed.

·        Maintains confidential files and procedure records and log sheets for department. Operates computer and technical equipment, and provides basic equipment maintenance.

·        Interacts with general public, government and public agencies, department and field staff.

·        Enters incident information into computer files.

·        Processes various forms, reports and other department paperwork as required.

·        Attends training, seminars, in services as required.

·        Assists in maintaining office supplies and stocking of same, and in keeping office neat and orderly.

·        Performs other job-related duties as required.

WORK ENVIRONMENT / PHYSICAL STANDARDS:

The work environment and physical demand characteristics is representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods, keyboard, write, talk or hear; stand occasionally; lift up to ten (50) pounds.  The noise level in the work environment is usually moderate.

This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow other instructions, and perform any other related duties, as may be required by the Board of Commissioners.