What are the responsibilities and job description for the Assistant General Manager position at Somerset Center Hotel?
Benefits:
- Paid time off
The Assistant General Manager is a member of the Executive team at the property. The AGM assumes the responsibilities of the General Manager in his/her absence, and is therefore expected to conduct themselves professionally in all matters. The AGM may work regularly scheduled front desk shifts.
Responsibilities:
Responsibilities:
- Supervise and schedule front office staff on a day-to-day basis
- Ensure high guest service standards in accordance with policies
- Assist and train front desk associates to ensure optimum occupancy and ADR
- Attend to guests' inquiries, requests, complaints and compliments
- Monitor departmental costs to ensure performance against budget
- Assist with adherence to and implementation of brand standards
- Complete required reporting according to corporate policies
- Oversee staff training to ensure ongoing delivery of quality guest service
- Create schedules to fit controls according to labor budget
- Oversee and complete housekeeping monitoring reports
- Attend crisis or emergency situations as necessary
- Record the details of events and take necessary actions
- Assist with the supervisions or department heads
- Communicate effectively with other operating departments
- Display a high degree of professionalism and integrity as befitting a member of management
- Any other tasks not explicitly listed but benefits the business or deemed as necessary