Director of Team Performance & Hotel Operations

Overview

Somers Collection is a fast-growing hospitality company building a portfolio of boutique hotels, and we’re looking for a hands-on operator with a strong hotel HR background to help us build and scale our on-site team infrastructure.

You will own the people, processes, and property-level execution across our portfolio — ensuring our teams are performing, our standards are upheld, and our assets are operating efficiently from acquisition through day-to-day operations. Bilingual in Spanish is required.

What You’ll OwnTeam Leadership, Hiring & Accountability

• Oversee all on-site teams across properties (housekeeping, front desk, maintenance support)
• Lead hiring, onboarding, performance management, and terminations
• Set clear KPIs and hold teams accountable through structured check-ins and scorecards
• Quickly address underperformance with coaching, PIPs, or staffing changes

HR Systems, Onboarding & Culture

• Build and implement structured onboarding processes for both new hires and new properties
• Create and maintain SOPs, training materials, and employee standards
• Implement and enforce brand standards across all properties (including dress code and presentation)
• Ensure compliance with HR best practices and employment regulations

Property Standards & Field Execution

• Visit properties regularly to ensure consistent execution and quality
• Implement and enforce operational checklists across all teams
• Ensure properties are clean, organized, and operating at a high standard
• Identify gaps in real time and drive resolution

Asset Management & New Property Integration

• Support due diligence during acquisitions (operational team assessment)
• Lead transition and onboarding of newly acquired hotels into our systems and standards
• Build and execute onboarding checklists for new properties to ensure smooth integration
• Identify operational improvements and cost efficiencies at each asset

Financial Oversight & Compliance

• Manage vendor bills and approvals through Bill.com
• Oversee property-level financial responsibilities including:
• TOT (Transient Occupancy Tax) filings and payments
• Property tax coordination
• Insurance sourcing and renewals
• Quarterly reporting coordination
• Ensure all financial and compliance-related items are handled accurately and on time

Cross-Team Coordination & Communication

• Act as the primary bridge between on-site teams, leadership, and ownership
• Communicate with project management on repairs, upgrades, and property needs
• Provide regular performance and status updates to ownership
• Serve as point of contact for city or regulatory outreach as needed
• Step in on escalated guest issues when required and ensure resolution

What This Role Requires

• Comfortable operating in a startup environment — building systems from the ground up
• Able to wear multiple hats and shift between strategy and execution
• Willing to be in the field regularly and lead from the front
• Strong communicator who can manage teams, vendors, and stakeholders effectively
• High ownership mindset — nothing slips through the cracks

Who You Are

• 5 years in hotel operations, hospitality management, or multi-property oversight
• Strong background in HR, team leadership, and performance management
• Experience with property onboarding, transitions, or new openings strongly preferred
• Familiar with hotel-level financial operations (taxes, vendor management, reporting)
• Highly organized, detail-oriented, and process-driven
• Direct, accountable, and comfortable having tough conversations
• Scrappy, proactive, and solutions-oriented
• Bilingual in Spanish required

Success Looks Like

• Standardized onboarding and SOPs across all properties
• High-performing, accountable on-site teams
• Consistent property standards and execution
• Smooth onboarding of new acquisitions
• Clean, timely financial and compliance processes (taxes, reporting, vendors)
• Clear communication across teams, leadership, and ownership
• Issues identified early and resolved quickly

Compensation: $100K–$200K total compensation (base performance-based incentives)

Application Process (Quick Intentional)

To apply, please submit a Loom video (3 minutes or less) answering the questions below and send to lauren@somerscapital.com

• What does your ideal day or week look like when you’re overseeing multiple properties and teams? How do you structure your time between people, properties, and problem-solving?
• If you stepped into this role tomorrow and there were no clear systems in place, what would be your first 30 days? What would you prioritize building first and why?
• How do you ensure on-site teams are actually following processes and standards day-to-day (not just saying they are)? Walk us through what you put in place.
• When you visit a property, what are the first things you look for and how do you assess if the team is performing at a high level?
• Give an example of how you’ve implemented checklists, SOPs, or standards across multiple locations. How did you roll it out and enforce adoption?
• How do you typically communicate issues or updates to leadership and ownership? What does that cadence and format look like for you?
• In a fast-moving environment, how do you prioritize when multiple issues are happening across different properties at once?
• Which PMS and CRM systems have you used before and what is your expertise working with them?