What are the responsibilities and job description for the Collections Manager position at Somerpointe Resorts?
We are looking for an innovative, open and can- do and motivating leader to drive our vision and strategic priorities. In this role you will create strategies to develop and enhance portfolio profitability, manage processes that support operational efficiency, and lead a successful Collections department. The Consumer Debt Collections Manager manages the collections staff, provides tracking and reporting on the collection team results and takes escalated calls and assists with guest accounts requiring special handling
ESSENTIAL JOB FUNCTIONS
• (1) Direct the roadmap, budget and delivery systems for our collections and recovery processes
• (2)Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections and recovery strategies
• (3) Discover new frontiers to develop and implement effective customer contact strategies, while ensuring quality and adherence to all policies and practices
• Direct strategy, planning and execution of teams by setting goals and prioritizing objectives and results
• Hire, train, coach and develop teams for success
• Collects delinquent customer accounts.
• Calculates monthly bonuses for review by accounting and processing by payroll.
• Adheres to the Fair Debt Collection Practices Act (FDCPA) and PCI regulations at all times.
• Distributes declined payments, returned checks and special handling accounts to team members.
• Performs Quality Control functions including monitoring phone calls and reviewing account activity.
• Manages escalated calls when a matter requiring manager assistance arises.
• Documents all interactions with owners in account comments to include payment arrangement details and such.
• Approves time off requests and schedule changes for team members. Issues payroll approval as needed.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
EXPERIENCE
• Managerial: 1 years (Required)
• Collections: 3 years (Required)
MANAGERIAL RESPONSIBILITIES
Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. Participate in the interview, selection and training processes for new hires in the collections department. Assign work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
• Attention to detail.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Understand how to develop and implement business strategies.
• Ability to interpret and create policies, procedures and manuals.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Intermediate math skills.
EEO/Drug Free Workplace