ServiceNow Business Analyst (No C2C)

Our client is looking for a ServiceNow BA to work on a 6-month assignment overseeing a ServiceNow implementation.

Location: Madison, WI

Hybrid: 3 days a week onsite

Type of role: W2-we cannot work C2C or 1099

Senior Business Analyst

Overview

The Senior Business Analyst plays a critical role in driving successful IT delivery by leveraging Agile practices, data-driven insights, and Lean Portfolio Management (LPM). This role partners across business and technology teams to translate complex needs into actionable requirements, ensuring solutions deliver measurable value aligned to strategic priorities.

Operating within a SAFe® environment, the Sr. BA supports Agile Release Trains (ARTs), and helps ensure alignment between business objectives and technical execution. This role will also collaborate on initiatives involving ServiceNow, supporting requirements and enhancements across the platform.

What You’ll Do

• Translate business needs into epics, features, and user stories with clear acceptance criteria
• Facilitate Agile ceremonies, backlog refinement, and team coordination
• Partner with Product Owners, Architects, Developers, QA, and ServiceNow teams to deliver scalable, high-quality solutions
• Manage and prioritize backlogs to ensure teams are focused on the highest-value work
• Identify and manage cross-team dependencies across Agile Release Trains (ARTs)
• Use Agile and LPM metrics (velocity, cycle time, predictability) to track performance and guide decisions
• Communicate progress, risks, and delivery impacts to stakeholders at all levels
• Support process improvement efforts, including documentation of current and future states
• Lead demos, walkthroughs, and post-implementation reviews to validate outcomes and drive adoption
• Ensure alignment between portfolio priorities, business goals, and delivered solutions

What Makes You a Great Fit

• You turn ambiguity into clarity by gathering insights from stakeholders, data, and workshops
• You enjoy translating ideas into structured, actionable work for delivery teams
• You thrive in Agile environments and actively contribute to team success
• You are highly collaborative and build strong partnerships across technical and business teams, including ServiceNow stakeholders
• You focus on outcomes, ensuring work delivered ties back to measurable business value
• You are detail-oriented, keeping backlogs organized, refined, and ready for execution
• You communicate effectively and confidently with both technical teams and executive stakeholders
• You are curious, adaptable, and continuously look for ways to improve processes and delivery

Minimum Qualifications

• Bachelor’s degree in Computer Science, Business, Information Systems, or related field (or equivalent experience)
• 5 years of experience as a Business Analyst or Product Analyst
• 2 years of experience supporting SAFe® or scaled Agile environments
• Proven ability to gather, analyze, and document complex business requirements
• Exposure to ServiceNow, including supporting requirements, enhancements, or implementations within the platform

Preferred Experience

• Strong understanding of SAFe®, Agile Release Trains (ARTs), and PI Planning
• Experience with tools such as Azure DevOps (ADO) and Jira
• Familiarity with ServiceNow modules (e.g., ITSM, SecOps, HRSD) and working with platform teams
• Knowledge of Lean Portfolio Management (LPM) and business process improvement
• Experience aligning work to OKRs, KPIs, and strategic business outcomes
• Ability to communicate delivery risks, business value, and insights across all levels of the organization