What are the responsibilities and job description for the Direct Hire Software Support Dev position at Solving IT?
Our client is a global leader in the wholesale retail industry who operates in over a dozen countries and is known for its employee-centric culture, stability, and strong community involvement. The IT department drives innovation through fast-paced transformation efforts, building the next-generation retail technology environment.
Position: Software Support Developer
Support Analysts ensure the stability and performance of development, testing, QA, and production environments. They manage incidents, access, and system requests while performing root cause analysis and collaborating with both IT and business teams.
Key Responsibilities
- Troubleshoot and resolve application and system issues.
- Monitor system health and conduct quality assurance testing.
- Automate deployments and reporting using tools and scripts.
- Work on small code enhancements, data extractions, and UNIX/SQL script debugging.
- Support Java-based microservices and related infrastructure.
- Collaborate with cross-functional teams to meet project requirements and timelines.
- Maintain clear documentation and provide end-user communications during outages or service delays.
- Contribute to continuous improvement and process optimization.
Requirements
- Experience resolving recurring issues through small enhancements.
- Strong skills in SQL tuning and UNIX script debugging.
- Familiarity with troubleshooting Java-based microservices.
- Understanding of T-SQL and data integration tools.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and handle 24/7 on-call support as needed.
- Organized, detail-oriented, and calm under pressure.
Salary : $70,000 - $114,000
