What are the responsibilities and job description for the Business Operations & Executive Support Manager position at Solvere One/HouseCall?
About Solvere One
At Solvere One, we provide top-tier, white-glove Managed IT Services and cybersecurity solutions to businesses across the Washington, D.C. metro area. We pride ourselves on operational excellence, speed, and exceptional client satisfaction. We are seeking an experienced, proactive Business Operations & Executive Support manager to oversee day-to-day office operations, support sales enablement, and provide executive-level support to company leadership in an organized, high-performing environment.
Position Overview
Serving as the operational backbone for company leadership and daily workplace management, this position functions as a hybrid Sales Administrator, Executive Assistant and Office Manager. In this role, you will serve as the primary point of contact between internal teams, leadership, and client partners. This dynamic position balances executive assistance and sales administration with comprehensive facility coordination, requiring superior organization, sharp discretion, and proactive administrative mastery.
The ideal candidate will optimize team efficiency and sales productivity while maintaining a seamless, high-performing office atmosphere. We are seeking a versatile professional who excels in fast-paced settings and remains deeply dedicated to corporate excellence.
Key Responsibilities
1. Sales Administration & Operations Support
Sales Enablement & Proposals: Support the Sales Team by managing schedules, creating professional sales documents and proposals, and assisting with sales presentations, pitches, and marketing collateral.
CRM & Data Management: Maintain accurate customer records, pricing schedules, and CRM/ERP data integrity to support pipeline management.
Sales Reporting & Analytics: Prepare sales reports, dashboards, performance metrics, and business analytics for leadership and sales teams.
Customer Onboarding & Intake: Support new customer account setups, maintain sales documentation, and handle/prioritize incoming prospects and customer requests.
Cross-Departmental Liaison: Serve as the main point of contact with other internal departments to gather technical documentation, pricing data, and key collateral to support active sales cycles.
2. Executive Assistance & Leadership Support
Executive Calendar & Travel: Manage executive schedules, coordinate high-level meetings, and organize comprehensive travel itineraries and logistics for company leadership.
Correspondence & Reporting: Prepare official correspondence, executive reports, meeting agendas, and board/leadership presentations.
Project Management: Assist leadership with special operational initiatives, track key performance indicators (KPIs), and keep executives informed on operational trends.
3. Office Management & Operational Excellence
Facility & Vendor Coordination: Maintain day-to-day office operations, oversee supply inventory, manage vendor contracts, and coordinate with facilities/building management.
Policy & Process Improvement: Establish, document, and refine administrative standard operating procedures (SOPs) to enhance company efficiency and scalability.
General Office Functions: Handle incoming communications, maintain executive filing systems, and ensure the office remains structured, presentable, and well-equipped.
Qualifications & Requirements
Experience: 3 years of experience in Office Management, Executive Assistance, Sales Administration, or Business Operations (experience within IT services, MSPs, or technology firms is a strong plus).
Education: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field preferred (or equivalent practical experience).
Core Competencies:
Strong organization, time management, multi-tasking, and priority management skills with extreme attention to detail.
Exceptional customer service orientation with strong written and verbal communication skills.
High level of self-confidence, discretion, confidential handling, and problem-solving initiative.
Proven ability to manage multiple deliverables in a fast-paced environment without sacrificing accuracy.
Technical Skills: Advanced proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook) and hands-on experience with modern CRM/ERP platforms or project management software is helpful.
Benefits
Competitive base salary ($65,000 - $80,000/year, depending on experience)
Comprehensive health, dental, and vision insurance
Paid time off (PTO) and paid holidays
401(k) plan with company matching
Professional development and career advancement opportunities
Position is located in Dulles, VA
“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”
Salary : $65,000 - $80,000