IT Support Technician

Overview
Solvera Tech is seeking a proactive, self-sufficient, and high-energy IT Support Technician to join our growing IT Managed Services team. We don’t just fix computers; we empower our clients by providing seamless, secure, and friendly technical support.

As the backbone of our technical operations, you will act as a primary problem solver for a wide range of issues—from fundamental workstation setups to complex infrastructure configurations. If you are an "outside the box" thinker who pairs technical grit with a positive spirit, we want to meet you.

Work Environment & Orlando Local Expectations

• Dynamic & Collaborative: Work alongside a talented team of IT professionals in a fast-paced environment that rewards innovative thinking.
• Client Interaction: Build strong relationships while providing exceptional, patient service to both technical and non-technical users.
• Local Travel: This hybrid role requires reliable transportation for onsite visits across the greater Orlando metro area (e.g., navigating the I-4 corridor to service local businesses).
• Bonus: Bilingual abilities (English/Spanish) are highly desired to best support Central Florida's diverse business landscape.

Requirements:

• Valid US drivers license
• Reside near Orlando downtown area
• Authorized to work in the US
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

Key Responsibilities

As an IT Support Technician, your day-to-day will involve a blend of remote administration and hands-on troubleshooting, covering both foundational and complex IT needs:

• Lifecycle & Access Management: Lead the full lifecycle of user accounts, ensuring seamless onboarding/offboarding, managing administrative privileges, and identifying/resolving Group Policy (GPO) conflicts.
• Infrastructure & Hardware: Set up, configure, and install workstations, mobile devices, complex printer environments, and core network hardware (managed switches, firewalls, and server equipment).
• Systems Administration: Manage diverse client portfolios using Microsoft 365 Admin and Google Workspace, handling tasks from mail flow troubleshooting to security policy implementation.
• Network Maintenance: Troubleshoot advanced network connectivity issues involving VLANs, VPNs, routing table errors, DHCP scope exhaustion, and DNS records (SPF, DKIM, DMARC).
• Security & RMM: Configure and maintain Remote Monitoring and Management (RMM) tools, proactively monitoring for cyber threats and ensuring system upkeep.
• Advanced Support & Continuity: Manage Hyper-V or VMware virtual environments, perform data recovery, and oversee cloud-based backup solutions.
• Standardization & Vendor Management: Develop sophisticated SOPs and checklists to improve team efficiency, while serving as the technical liaison for third-party software integrations and high-level vendor support.

Qualifications & Skills

• To be successful in this role, you need a balance of deep technical prowess and unwavering interpersonal skills.
• Technical Prowess
• Professional Attributes

Experience: 2–5 years in IT support or systems administration.

Mindset: Creative, "outside the box" problem-solving approach.

OS Expertise: Expert-level understanding of Windows 10/11, macOS, and Windows Server environments.

Communication: Crystal clear and professional, capable of translating complex tech concepts for non-technical users.

Networking: Strong grasp of TCP/IP, DNS, DHCP, firewalls, and VPNs.

Demeanor: Unwavering patience, positive spirit, and a strong work ethic.

Admin Suites: Microsoft 365 Admin, Google Workspace, and Active Directory.

Client Relations: Ability to conduct professional meetings to assess needs and provide system health updates.

Preferred Certs: CompTIA Network , Security , or Microsoft Certified: Azure Administrator (AZ-104).

Agility: Comfortable shifting gears from resetting a password to diagnosing a routing table error.

Compensation & Benefits

• Time Off: 14 days of paid vacation per year, plus all US holidays off.
• Bonuses: Performance-based incentives available.

Why Join Solvera Tech? We value people who bring a good attitude every day. Your ability to communicate effectively and maintain a positive spirit is just as important as your technical skill set. Are you ready to solve the unsolvable? Apply today and help us keep our clients connected and secure.

Solvera Tech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Pay: $45,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Orlando, FL 32806 (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Orlando, FL 32806

Salary : $45,000 - $72,000