Patient Journey Advocate

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

Patient Journey Advocate

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Patient Journey Advocate, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Handle inbound, outbound, dialer, email, and chat (when available) interactions with patients, home health agencies, doctors’ office, family members, and/or others as required in the patient’s wound vac therapy journey.
• Support end to end patient wound vac therapy process, which covers, but is not limited to:
  • Contact patients to schedule product delivery.
  • Provide a warm and informative welcome to new patients.
  • Proactively reach out to patients to assess needs, and answer questions.
  • Assist patients in scheduling the timely return of therapy equipment upon completion of treatment.
  • Work collaboratively with patients to collect necessary documentation (example: Proof of Delivery) and address any deficiencies.
  • Accurately document all patient interactions in the appropriate systems.
• Understanding and complying with HIPPA regulations, PHI and all Solventum policies
• Additional tasks required by leadership.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma AND 2 years of customer care representative

AND

In addition to the above requirements, the following are also required:

• English Level: Advanced (C1)
• Availability to work Tuesday to Saturday (9:00 am to 6:00pm OR 10:00am to 7:00pm)
• Experience in Healthcare.

Additional qualifications that could help you succeed even further in this role include:

• Experience with Nice InContact or any other telephony system.
• Capable of multitasking and toggling through 4-5 different systems (dual screens)
• Proven ability to manage challenging patient interactions with clear and empathic communication.
• Fast learner

Work location:

• Hybrid (Job Duties allow for some remote work but require travel to Belen, Heredia at least 1 day per week)
• Training: initial period must be completed on-site for one month.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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