What are the responsibilities and job description for the IT Technician-Level 3 position at Solve Security?
At Solve IT Security, we provide comprehensive IT and cybersecurity solutions that help our clients protect, grow, and streamline their businesses. We are a customer-focused and innovation-driven team that strives to deliver exceptional service, technical expertise, and long-term strategic value.
Join us and play a vital role in helping our clients achieve secure, efficient, and resilient IT environments.
Benefits:
- Competitive salary
- Retirement matching
- Paid holidays and time off
- Work-from-home flexibility
Responsibilities: As an IT Systems Administrator, you will:
- Configure, install, and maintain server systems, desktops, laptops, peripherals, and mobile devices.
- Manage network infrastructure including firewalls, switches, and wireless access points.
- Administer and maintain Microsoft Active Directory and Office 365 environments.
- Install, configure, and update client and server operating systems and application software.
- Manage antivirus software, databases, NAS systems, and data backups.
- Provide expert technical support and perform root-cause analysis to prevent future service interruptions.
- Consult with clients on technical issues, process improvements, and forecast planning to enhance IT systems.
- Design integrated systems tailored to clients' needs using industry best practices.
- Collaborate with IT team members, clients, and vendors to resolve technical challenges.
- Maintain thorough documentation of systems, configurations, processes, and service records.
- Be available for occasional evening or weekend work for maintenance, upgrades, or urgent repairs.
Qualifications:
- Associate's degree or higher in a related field.
- At least 5 years of experience in IT systems design, support, and maintenance (preferred).
- Preferred certifications: Microsoft 365 Administrator, Windows Server Hybrid Administrator, Cisco CCNA or CCNP, CompTIA A , Network , Server , or similar.
- Valid NC Driver’s License and reliable vehicle.
- Excellent verbal and written communication skills with a proven ability to resolve complex technical issues.
- Strong analytical, problem-solving, and multitasking abilities.
- Self-motivated, professional, and customer-focused to deliver outstanding service.
- Ability to work independently and collaboratively in a team environment
Location: Primarily remote, but weekly on-sites with Clients. Candidates based in Forsyth, Guilford, or Randolph County, NC
Job Types: Full-time, Permanent
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Paid time off
Work Location: Hybrid remote in Kernersville, NC 27284
Salary : $65,000 - $85,000