What are the responsibilities and job description for the Patient Financial Services Specialist position at Solve IT Strategies, Inc.?
Responsibilities:
- Assist the outpatient population with onboarding to programs offered by the medical center and outside agencies that will include Medicare/Medicaid/charity applications.
- Provide patient information and direction on the completion of the on-line application process for financial assistance.
- Provide pricing estimates related to the No Surprises Act as well, patient shopping and self-pay bundle packaging and communicates pre-service patient liability based on expected charges and potential coverage.
- Collect necessary payment needed for patient to receive services.
- Review prior account notes for past due balances and any information that might aid in the application/payment process, as well as documents all encounters and actions.
- Inform patients/guarantors of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of contact, utilizing available tools to calculate patient liabilities.
- Provide benefits eligibility estimates and communicates pre-service patient liability based on expected charges and potential coverage.
- Assist patients in understanding Explanation of Benefits provided by their insurance company and developing a strategy for payment of outstanding balances for which the patient is responsible for.
- Collect and properly record demographic and insurance information required to properly address the customers' financial issues, verifying patient’s eligibility from resources provided by third party payers and portals and other on lines services.
Qualifications:
- High school graduate or equivalent.
- 1-2 years of relatable experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting.
- Possess basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
- Excellent communication and outstanding customer service and listing skills.
- Ability to analyze and interpret data.
- Critical thinking, sound judgment and strong problem-solving skills essential.
Here is more information:
Position: Patient Financial Services Specialist
Term: 6 month contract to hire
Schedule: Onsite, Monday-Friday 8am-5pm EST
Location: Chicago, IL 60612
Pay: $20-25/hr
Salary : $20 - $25