What are the responsibilities and job description for the Help Desk Support position at Solutions Through Innovative Technologies, Inc?
Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a comprehensive portfolio of services that identify, manage, distribute and improve business processes related to entities’ most valued resource, information. As a fast-growing solutions provider, established in 2000, total customer satisfaction has remained the cornerstone of our business. Our business model focuses on integrity, loyalty, and trust.
Position Overview
Field users of JEDD-developed applications need responsive support to keep doctrine and UJTL work moving. Help Desk Support provides on-call technical support and a help desk capability for JEDD applications and databases by email, phone, and in-application tickets. The role resolves user issues quickly and escalates the rest to the Government Information Systems Owner
Essential Job Function
- Provide on-call technical support and a help desk capability for JEDD applications and databases.
- Receive and resolve user issues by email, phone, and in-application help tickets.
- Maintain a running online record of reported problems and resolutions.
- Escalate unresolved requests to the Government Information Systems Owner.
Minimum Qualifications
- Education: Associate Degree or equivalent in Business Management, Computer Science, Information Systems, Engineering, Graphic Design, or a related discipline; or no degree with 5 years of experience in the areas below.
- Experience: Demonstrated success in two (2) or more of the following: graphics and multimedia development using software such as CorelDraw and Photoshop CS5; maintaining digital archives (photographs, vignettes, videos, and quotes); and the joint or Service doctrine development and publishing processes.
- Security Clearance: Secret (per Staffing Plan).
Desired Qualifications
- Prior help desk support in a DoD environment.
- Familiarity with JDEIS applications (JEL, JEL , JDDT).
Target Salary Range
Market comparative at time of award.
STI-TEC offers a competitive benefits package including:
- Medical, dental, and vision coverage
- Life insurance
- Short term/long term disability coverage
- Retirement savings – 401(k)
- Paid time off (PTO)
- Holiday leave
- Alternate work schedules (depending on work site)
- Flexible spending account options
Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
If you need assistance or an accommodation due to a disability, you may contact us at HR@sti-tec.com or you may call us at 1 918.583.9900.
This job posting is to identify potential candidates for positions in order to respond to a request for proposal. This job posting, including but not limited to, qualifications, duties, compensation and benefits, is subject to change based on the terms and conditions of the awarded contract and is contingent on STI-TEC being awarded the contract.
STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
If you need assistance or an accommodation due to a disability, you may contact us at HR@sti-tec.com or you may call us at 1 918.583.9900.