IT Technician (Engineer) - Alaska

IT Technician - Engineer

📍 Alaska (Remote/Hybrid) | 💼 Full-Time | Non-Exempt | 💲DOE: $31-$36/hour

Solutions iT is a purpose-driven MSP helping small to mid-sized businesses thrive through people-first IT services. We’re looking for an Engineer Technician to join our passionate IT team—helping organizations who are ready for stress-free IT.

As an Alaska Technician, you’ll be responsible for the maintenance, installation, and support of business customer networks and technology environments, both remote and onsite.

💡 What You'll Do:

• Supports end-user customers via phone, remote session, and onsite for any technology issues as required.
• Troubleshoots, maintains, and implements customer networks, servers and other technology equipment as required.
• Act as the Primary Field Technician for our Alaska clients, including technical support and customer service visits.

✅ What You Bring:

• 2-4 years of technician experience.
• Experience working with IT networks and systems, advanced network environments, Microsoft environments including Azure is preferred.
• A strong team member passionate about helping people with IT.

🚀 If you're a technician eager to help growing businesses transform with technology, let’s talk.

🔗 Apply Now!

Job Duties

• Works with clients to evaluate and solve technical problems.
• Configures and supports internal and external networks.
• Troubleshoots all aspects of network performance.
• Maintains documentation, time, and completes notes on work performed and changes to client systems.
• Works with the client to ensure all work is completed to the client’s satisfaction.
• Assists other Engineers on projects when needed.
• Configures standard POP, SMTP & Exchange clients including Outlook.
• Understands and can install, configure, and test workstation hardware, including video cards, NICs, sound cards, hard drives, and PDAs.
• Performs administration work, including adding and removing users and groups, configuring file permissions, checking event logs, and configuring and restoring data from backup.
• Administers enterprise e-mail application, including adding and removing users and groups.
• Configures folder permissions if applicable, forwards mail to other accounts, and adds aliases.
• Takes ownership of tasks and follows through to ensure complete resolution.
• Takes a personal interest in and responsibility for the quality of work performed.
• Pays close attention to detail while performing technically detailed tasks.
• Performs effectively in stressful situations.
• Recognizes when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
• Provides accurate time estimates for the duration of a task.
• Learns new technologies through the use of self-study materials and intuition.
• Articulates technical information clearly and simply to non-technical people.
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.
• Self-motivates and can be self-directed when necessary.
• Enjoys sharing information, supporting others, and working on a team to achieve team goals.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from the manager.
• Other duties as assigned.

Interpersonal Skills

· Expresses ideas and thoughts verbally · Expresses ideas and thoughts in written form · Exhibits good listening and comprehension · Selects and uses appropriate communication methods · Writes clearly and informatively · Establishes and maintains effective relations · Exhibits tact and consideration · Works cooperatively in group situations · Works actively to resolve conflicts · Balances team and individual responsibilities · Exhibits objectivity and openness to others' views · Exhibits confidence in self and others · Displays passion and optimism · Inspires respect and trust · Confronts difficult situations · Adapts to changes in the work environment · Able to deal with frequent change, delays, or unexpected events · Maintains objectivity · Displays ability to influence key decision-makers · Uses authority appropriately to accomplish goals · Displays willingness to make decisions · Exhibits sound and accurate judgment · Includes appropriate people in decision-making process · Makes timely decisions