What are the responsibilities and job description for the Production Support Engineer (L2) position at SolutionIT, Inc.?
Job Details
Solution IT Inc. is looking for Production Support Engineer (L2) for one of its clients Pittsburgh, PA/ Lake Mary, FL
Job Title: Production Support Engineer (L2)
Required Skills:
- Excellent knowledge of Unix, SQL, and Linux systems Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
- Experience in AppDynamics, Splunk, and ServiceNow tools ITIL/ ITSM certification is preferable.
- Maintains and supports moderately complex applications and their operating environments.
- Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup.
- Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders.
- Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
- Monitors changes to applications and their operating environment. Analyze any complex issues. Recommends technical solutions to application problems.
- Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes.
- Reviews and analyzes product migrations through all systems environments. May review and execute Change Management scripts.
- Leads major incident management calls for resolution of high-priority incidents.
- May mentor or guide junior team members. Contributes to the achievement of area objectives.
- Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities
- Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development.
- Root cause analysis: Troubleshooting production errors and performing root cause analysis.
- Scheduling: Scheduling, modifying, and monitoring production mainframe jobs
- Balancing: Completing daily and weekly balancing procedures
- Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutions
Work Site: Pittsburgh, PA/ Lake Mary, FL
Duration: 6 Months
Expected Start Date: Immediate - 2 weeks
Number of Positions: 01
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