What are the responsibilities and job description for the Business Development Representative position at Solution Based Therapeutics?
Business Development / Admissions Representative – Behavioral Health & Recovery
Position Summary:
We are seeking a motivated and dynamic Business Development / Admissions Representative to drive outreach efforts and manage the admissions process for a residential behavioral health and substance use disorder treatment facility. This role is responsible for building and maintaining relationships with referral sources, generating new admissions opportunities, and guiding prospective clients and families through the intake process with professionalism and compassion. The ideal candidate will have a strong background in healthcare outreach, sales, or admissions, with a passion for helping individuals access life-changing treatment services.
Key Responsibilities:
- Develop and maintain relationships with referral sources, including hospitals, clinicians, EAPs, interventionists, detox centers, and other community partners.
- Identify and pursue new business opportunities to drive census growth and expand market presence.
- Conduct outreach activities such as in-person meetings, phone calls, networking events, and conferences to promote facility services.
- Respond promptly to inquiries from potential clients, families, and referral partners, providing detailed information about programs, services, and the admissions process.
- Perform initial screenings and assessments to determine clinical appropriateness and eligibility for admission.
- Coordinate with clinical, medical, and administrative teams to ensure a smooth and efficient admissions process.
- Maintain accurate records of outreach activities, referral relationships, and admissions pipeline using CRM systems or tracking tools.
- Meet or exceed monthly and quarterly admissions and outreach targets.
- Stay informed about industry trends, competitor offerings, and market dynamics within the behavioral health and addiction treatment space.
- Represent the facility in a professional manner, upholding ethical standards and promoting a positive reputation in the community.
- Assist with marketing initiatives, including participation in campaigns, content creation, and social media outreach when needed.
- Provide ongoing support to referral sources to foster long-term partnerships and repeat referrals.
Qualifications:
- Minimum of 2 years of experience in business development, admissions, marketing, or outreach within behavioral health, substance use treatment, or healthcare services.
- Strong understanding of addiction treatment, mental health services, and levels of care (detox, residential, PHP, IOP, etc.).
- Proven track record of meeting sales, outreach, or admissions goals.
- Excellent communication, interpersonal, and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Compassionate and empathetic approach when working with clients and families in crisis.
- Proficiency in CRM systems, Microsoft Office Suite, and familiarity with EMR systems.
- Knowledge of insurance verification processes and treatment authorization is a plus.
- Valid driver's license and ability to travel locally for outreach efforts.
Preferred Qualifications:
- Existing network of referral sources in the behavioral health or SUD treatment industry.
- Experience with both in-network and out-of-network admissions processes.
