Sr. IT Analyst

Sr. IT Analyst - $90-110k

New York, NY (Onsite)

Direct Hire

JPC - 19698

** Sr. IT Analyst** This is a direct dire opportunity based out of New York, NY (Onsite).

The Senior IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The Senior IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.

Qualifications:

• Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience.
• 6 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies.
• 6 years of experience in LAN, WAN and network systems support and management, configuring, installing and maintaining client PC operating systems and related devices.
• Industry experience in Professional services or legal is required.

Skills:

• Proficiency in the following areas:
• Microsoft Operating Systems, specifically application installation and configuration processes.
• Microsoft Office Suite; ServiceNow, MS Teams.
• Remote access architectures, applications and technologies (Citrix, VPN).
• Mobile technologies (iOS, iPad OS).
• Networking technologies, cabling topologies, data communication devices, and related applications.
• Inter/Intra/Extranet technologies.
• Document Management Systems (iManage).
• Customer service principles and practices.
• Data security and security applications.
• Project management.
• Remote access architectures, applications and technologies (Citrix, VPN).

Responsibilities:

• Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests.
• Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office.
• Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events.
• Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events.
• Install and maintain computer software standards in accordance with departmental requirements and procedures.
• Work across IT teams to achieve timely escalation and closure of software and hardware issues.
• Maintain asset management system to ensure the accuracy and currency of Firm assets.
• Create, update, escalate, and close tickets recording the life cycle of a services request.
• Ownership of full-life cycle troubleshooting support.
• Train and promote effective training and user acceptance of software.
• Support mobile device technologies.
• Facilitate monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.).
• Foster data security policies and best practices.
• Work beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required.

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $90,000 to $110,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client

Our client is a premier law firm.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.