Senior Azure Operations Engineer

Senior Azure Operations Engineer

Irvine, CA (Hybrid)

Long-Term Contract

JPC - 20205

Solugenix is seeking a high-performance Senior Azure Operations Engineer to lead a dedicated hybrid support pod for our strategic engagement with the client. This role is the "anchor" of a specialized two-person unit, responsible for ensuring the stability, performance, and continuous improvement of critical Azure cloud workloads.

As the onshore lead, you will bridge the gap between client leadership and offshore execution, shifting the model from "ticket-centric" to "outcome-centric" support. You will be expected to view every challenge through an engineering lens—automating manual efforts and identifying optimization opportunities before they become incidents.

Responsibilities:

• Operations & Incident Management: Act as the primary escalation point for Azure workload incidents. Perform root cause analysis (RCA) and ensure service restoration within defined SLAs.
• Hybrid Pod Leadership: Coordinate daily with your offshore counterpart to ensure 24/7 coverage, seamless handoffs, and consistent delivery quality.
• Automation & Continuous Improvement: Proactively identify manual tasks within the existing SOPs and develop automation (using PowerShell, Terraform, or Azure DevOps) to eliminate toil.
• Performance Monitoring: Utilize Azure Monitor, Log Analytics, and Application Insights to track workload health and proactively address capacity or performance bottlenecks.
• Client Integration: Seamlessly integrate into the client’s existing platform operations framework, participating in stand-ups and providing transparent reporting on pod performance.
• Process Excellence: Execute and refine Standard Operating Procedures (SOPs) while maintaining a focus on "Engineering Excellence"—ensuring reusable code and high-quality documentation.

Required Technical Expertise:

• Azure Administration: Deep experience managing Azure IaaS/PaaS environments (App Services, Azure SQL, AKS, Azure Networking).
• Infrastructure as Code (IaC): Proficiency in Terraform or Bicep to manage and scale cloud environments.
• Scripting & Automation: Strong PowerShell or Python skills to automate routine service requests and cloud maintenance.
• Observability: Expert-level knowledge of Azure Monitor, Kusto Query Language (KQL), and Dashboards.
• Identity & Security: Solid understanding of Azure Active Directory (Entra ID), RBAC, and Azure Key Vault.

Professional Qualities (The "Engineering Excellence" Traits):

• Ownership: You don’t just close tickets; you own the outcome and the client's success.
• Collaborative Leadership: Ability to mentor an offshore engineer and foster a "one-team" mentality across time zones.
• Problem-Solving: A "not-giving-up" attitude when faced with complex system bottlenecks or architectural challenges.
• Communication: Ability to give clear technical demos to clients and articulate the value of proposed improvements.

Preferred Qualifications:

• Azure Solutions Architect or Azure Administrator Associate certification.
• Experience working within a Global Delivery Model (Onshore/Offshore).
• Experience in a highly regulated environment (Financial Services/Capital Markets).

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $65/hour to $70/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.