What are the responsibilities and job description for the Part Time Concierge position at Solstice at Columbia?
Part-Time Concierge
Solstice Senior Living
We are seeking a friendly, organized, and proactive Part-Time Concierge to join our team. The ideal candidate will provide exceptional service to our guests, residents, or clients by assisting with inquiries, reservations, and general requests. This role requires excellent communication skills, a positive attitude, and the ability to work independently while handling multiple tasks efficiently.
Hours: Every Other Weekend 9am-5:30p and 1 day a week
Key Responsibilities:
Greet and assist guests or residents with a warm and welcoming demeanor.
Respond promptly to inquiries, providing information regarding services, facilities, and local attractions.
Manage reservations, including dining, transportation, and event bookings, ensuring accurate and timely processing.
Coordinate and facilitate special requests and personalized experiences as directed.
Maintain knowledge of local events, attractions, and services to enhance guest experiences.
Monitor availability and functionality of building amenities and services, reporting any issues to management.
Handle guest complaints or concerns with professionalism, working towards effective resolutions.
Assist in maintaining a clean and organized concierge area.
Collaborate with other staff members to ensure seamless service delivery.
Perform other duties as assigned by the supervisor.
Qualifications:
Previous experience in hospitality, customer service, or a concierge role preferred.
Strong interpersonal and communication skills with a friendly demeanor.
Ability to multitask, prioritize effectively, and work independently.
Knowledge of the local area and attractions is a plus.
Proficient in using computers and various software applications.
Problem-solving mindset with a commitment to providing high-quality service.
Flexible availability, including evenings, weekends, and holidays as needed.
Physical Requirements:
Ability to stand for extended periods and lift up to 50lbs.
Comfortable navigating various parts of the facility or property.
Solstice Senior Living is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.