Customer Service and Shipping Coordinator

Qualifications: 

• Experience in customer service, order entry, and/or shipping coordination, preferably in a manufacturing environment
• Familiarity with international shipping documentation and freight coordination.
• Strong attention to detail, organizational skills, and follow-through.
• Proficiency with Microsoft Office and experience using an ERP system; Acumatica experience is a plus.
• Proficient written and verbal communication skills.
• Must be flexible and adapt to a variety of situations.
• Ability to multi-task in a fast-paced environment.
• Ability to operate a variety of office equipment such as printers, scanners, computers, etc.
• Ability to effectively communicate with coworkers to coordinate and complete work activities.

Responsibilities: 

• Review customer purchase orders for accuracy and completeness, enter orders into the ERP system, and prepare shipping documents for the shop, including pick/pack lists.
• Prepare and send customer order acknowledgments.
• Assist customers with purchase order questions and clarification during order review and entry.
• Coordinate shipping logistics for domestic and international orders.
• Prepare shipping documents for international orders.
• Coordinate with customers, their freight teams, and freight forwarders as needed to arrange freight and international shipments.
• Perform other duties as assigned.