Call Center Representative

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

What You’ll Do:

• Operate in a call center environment as a customer success advocate
• Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner
• Perform routine data entry and data validation tasks with a high level of accuracy
• Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties
• Partner with multiple internal departments to help expedite processing and resolve issues
• Follow established procedures, scripts, and compliance guidelines
• Perform additional related duties as assigned
• Demonstrate behaviors aligned with the organization’s culture and core values

What We’re Looking For:

• 5 years of call center or customer service experience preferred
• Bilingual Spanish is a plus
• General understanding of federal, state, and local mortgage regulations is a plus
• Strong verbal and written communication skills
• Effective problem-solving and negotiation skills

Initial Compensation & Benefits (Contract Phase):

• Pay rate $23/hour, plus 1.5x overtime pay over 40 hours
• Full medical, dental, and vision plans
• Short- and long-term disability, life, and accidental insurance
• FSA/HSA options, accident, hospital, and critical illness plans
• 401(k) with 4% company match
• PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)
• This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees.

Benefits After Conversion to Permanent Employee:

• Opportunity to earn a performance incentive each quarter up to $2,500.
• Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave
• Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts
• 401(k) retirement plan with up to 4% employer match
• Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership
• Career Growth within the company with learning development and structure upward mobility paths.
• Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ ), BOLD (Black/African American), Asian American & Pacific Islander
• The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

Mission and Vision:

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

Inclusion and Diversity Statement:

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. Benefits offered - Health insurance, sick leave, 401(k)

Salary range $23/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.

Benefits offered - Health insurance, sick leave, 401(k)

SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa

Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/