What are the responsibilities and job description for the SMB Implementation Specialist position at Solomon Page?
Our client a top company in Mason, OH is looking for an Implementation Support Specialist for a HYBRID role!
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
- Pay $20-23 Hourly
- Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
- Serve as the primary point of contact for clients and brokers during the implementation process.
- Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
- Track project status and report progress, issues, and risks to the Implementation Manager.
- Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
- Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
- Ensure all standards and compliance procedures are followed throughout the implementation lifecycle.
- Complete seamless transitions to account service teams upon implementation completion.
- Collaborate with cross-functional teams to continuously improve the client onboarding process.
- Bachelor’s degree or equivalent work experience.
- 2 years of experience in client operations, customer support, or client implementations.
- Exceptional written and verbal communication skills.
- Ability to manage multiple projects in a high-volume, fast-paced environment.
- Proficiency in Microsoft Office (especially Excel, Word, Outlook).
- Experience with SAP or other CRM/project tracking platforms preferred.
- Strong organizational and problem-solving skills with a keen attention to detail.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
Salary : $20 - $23