Contact Center Customer Case Associate

Our client is seeking a Contact Center Customer Care Associate in their Oxford, Mississippi office to assist as a vital link between their clients and customers, delivering service excellence through professionalism, critical thinking, and attention to detail. You will prioritize customer satisfaction in every interaction—listening attentively, resolving issues efficiently, and anticipating additional needs to create exceptional experiences – providing accurate resolutions and foster positive customer engagement.

• Hybrid rotating schedule in Oxford, MS office for first 5-6 weeks, then new shift by workforce management after that.
• Monday-Friday, hours vary; must be ok with working any time between 7:00AM-7:00PM
• Schedules will vary based on business needs and shift bids. Flexibility is a must.
• $18-$19.50/hour depending on experience
  
  
  

Responsibilities:

• Manage inbound inquiries on behalf of clients, acting as an extension of their brand.
• Maintain professionalism while assisting customers and resolving questions or issues.
• Build comprehensive product and process knowledge to effectively support customers within established business guidelines.
• Identify customer needs, research solutions using multiple systems (up to 10 simultaneously), and analyze data for accurate resolutions.
• Provide accurate information and guidance while educating customers when appropriate.
• Build trust through efficient issue resolution and by offering added value whenever possible.
• Document all customer interactions accurately and leverage internal tools/processes for next-level resolutions.
• Meet or exceed inquiry response times—some governed by client contractual service levels.
• Escalate issues appropriately following established business processes and timelines.
• Meet personal and team production metrics and quality targets.
• Adhere to strict scheduling and attendance guidelines.
  
  
  

Required Qualifications:

• Education: High school diploma or GED required; college degree preferred.:

• Minimum 1 year in a customer support role or equivalent education.
• Experience in tax, banking, mortgage, or real estate industries preferred.
• Contact center experience is a plus.
• Skills & Competencies:

• Passion for service excellence.
• Strong written and verbal communication skills.
• Excellent customer service and active listening abilities.
• Strong problem-solving, critical thinking, and analytical skills.
• Flexibility and adaptability in changing environments.
• Strong computer skills; ability to work across multiple screens and systems simultaneously.
• Proficiency with Microsoft Office Suite preferred.
• Effective organization and time management in a high-volume, fast-paced environment.
• Typing speed of 35 words per minute.
• Attention to detail with the ability to meet strict deadlines and deliverables.
• Demonstrated patience, empathy, and collaboration skills.
  
  
  

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.