What are the responsibilities and job description for the Desktop Analyst position at SolluCIO Partners?
Job Description Desktop Support Analyst (Lead-Level Support) Salem, Oregon Area Onsite Overview We are seeking a Desktop Support Analyst to provide hands-on technical support while helping elevate the maturity of the support function. This individual will serve as a lead presence, mentoring junior staff and improving service delivery. Key Responsibilities Provide Tier 1-2 support (70% tickets / 30% project work) Troubleshoot hardware/software issues (PCs, peripherals, applications) Image, configure, deploy, and maintain end-user devices Support network connectivity issues and workstation integrations Assist with system rollouts, upgrades, and deployments Document processes and improve support workflows Mentor junior team members and elevate team capability Required Qualifications 3-6 years of desktop / IT support experience Strong troubleshooting skills across Windows environments Experience with device imaging, deployments, and endpoint configuration Basic networking knowledge (connectivity, DNS, VPN troubleshooting) Experience supporting 1000 users preferred Ideal Candidate Profile Natural leader - can "take ownership and run with it" Comfortable in fast-growing environments with evolving processes Strong communicator with a service-first mindset Able to bring structure and mentorship to a developing team.