IT Help Desk Specialist

Summary: 
Solidus Resources is a U.S.-based gold development company backed by Waterton Mining. The company is focused on advancing the Spring Valley Gold Project in Pershing County, Nevada, and specializes in taking high potential gold assets through late-stage development and into production. Solidus applies a technically rigorous, capital-disciplined approach to mine development, with a strong emphasis on environmental stewardship, operational safety, and community engagement.

The Spring Valley Gold Project is located in the prolific Humboldt Range, an area with approximately 60 million ounces of gold endowment within a 50-mile radius. Envisioned as a long-life, low-cost open-pit, heap-leach operation, Spring Valley has a robust resource base and considerable exploration upside along a 7-mile strike length across the Black Ridge fault zone.

With a leadership team experienced in engineering, permitting, and large-scale project execution, Solidus Resources is advancing Spring Valley through feasibility, permitting, and construction, with a clear path toward operational readiness. The company’s goal is to responsibly unlock the value of U.S.-based gold assets while building a reputation for excellence in project delivery and sustainable dev

Position Overview:

As the IT Support Specialist, you will play a vital role in maintaining and optimizing our IT systems and ensuring their smooth operation. You will be responsible for handling various technology-related tasks, providing technical support to end-users, and contributing to the overall efficiency and security of our technology environment. This is an excellent opportunity for a proactive and versatile IT professional to contribute to our organization's success and be part of an exciting journey in the world of whiskey-making.

Job Responsibilities:

User Support and Technical Assistance:

• Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
• Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
• Assist in setting up and configuring workstations, printers, and other peripherals for employees.
  
  

System Administration:

• Assist in maintaining our servers, ensuring their stability, security, and optimal performance.
• Monitor system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions.
• Assist in data backups and contribute to disaster recovery planning.
  
  

Network Management:

• Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.
  
  

Software and Hardware Management:

• Install, upgrade, and configure software applications, ensuring they are properly licensed and updated.
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.
  
  

IT Security and Compliance:

• Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats.
• Stay informed about the latest security threats and best practices, and actively participate in security awareness programs.
  
  

Documentation and Training:

• Create and maintain technical documentation, including user guides and standard operating procedures.
• Conduct training sessions to empower employees with essential IT skills and best practices.
  
  

 

Must have Qualifications:

• 2-3 years of work experience as an IT Support Specialist, or a similar role.
• Expert communicator with strong experience providing white-glove service to senior leaders and executives.
• Solid knowledge of computer systems, hardware, software, and network administration.
• Strong experience with Microsoft Windows and Office applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
• A passion for technology and a proactive attitude towards staying updated with the latest IT trends and developments.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.