What are the responsibilities and job description for the Studio Experience Lead - Darien position at [solidcore]?
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team as a full-time team member. This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.
\nSTUDIO & CLIENT EXPERIENCE
- Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming
- Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.
- Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management
- Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction
- Reviewing and responding to client feedback; responding to client concerns promptly and effectively
- Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns
BRAND CONSISTENCY/MANAGEMENT
- Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Alerting coaches about client milestones and setting up the celebration board
SALES
- Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio
- Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota
- Maximizing in-studio revenue through proactive client engagement and follow-up
- Following up with client lists in Axle to meet monthly sales targets
- If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance
COACHING
- Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff
- High school education, some college preferred
- This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
- Excellent interpersonal and communication skills
- Outstanding customer service skills
- Strong organizational skills and careful attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
- 2 years sales and/or customer service experience preferred
- 1 years coaching experience preferred
- MBO experience preferred
- Demonstrated leadership and/or team management experience preferred
- Passion for fitness, wellness, and the [solidcore] brand
- Compensation range: $26.20-$30.29 hourly
- Bonus eligibility based on performance
- Monthly cell phone stipend
- 401k with employer match
- Health, dental, & vision insurance
- Flexible PTO
- Free drop in classes at [solidcore]
- And MORE
Salary : $26 - $30