What are the responsibilities and job description for the Field Manager position at SOLID SURFACE CARE, INC?
FIELD MANAGER
The Field Manager is a valuable combination of leadership and tactical management experience for branch operations. The Field Manager will supervise field staff, mainly during evening operations, to ensure execution of scheduled jobs. The Field Manager will certify every operational aspect of work has been completed, and all evening protocol is closed out prior to the following day hand off to the daytime Operations Manager.
The Field Managers will often provide the first line of support to field employees who encounter issues with methods or equipment. Often this will result in a hands-on approach by supervising and setting up night jobs onsite. The Field Manager must possess the unique ability to manage teams’ hands on and while handling administrative duties. The Field Manager should be an expert communicator, able to communicate to front line employees, upper management, and clients. Must be able to maintain high service quality levels and train and develop new staff to carryout work using trained SOLID company methods.
Responsibilities:
The Field Managers will often provide the first line of support to field employees who encounter issues with methods or equipment. Often this will result in a hands-on approach by supervising and setting up night jobs onsite. The Field Manager must possess the unique ability to manage teams’ hands on and while handling administrative duties. The Field Manager should be an expert communicator, able to communicate to front line employees, upper management, and clients. Must be able to maintain high service quality levels and train and develop new staff to carryout work using trained SOLID company methods.
Responsibilities:
- Execute operations plan on a weekly and monthly basis in line with SOW unique contractual obligations including but not limited to: emergency response or after hours work orders.
- Ensure field employees have sufficient knowledge and training to execute jobs they are assigned to.
- Travel to job sites to prepare for unique or complex jobs by anticipating and handling site logistics and security in advance of work teams arriving or on behalf of work teams onsite for maximum efficiency.
- Perform pre- and post-service walk-throughs of client job sites with or without clients to observe and capture detailed observations of surfaces, including measurements, and ensure such recordings are entered into ERP for useful planning.
- Drive a SOLID vehicle and work on site performing work inspections.
- Ensure safety and regulatory warehouse compliance in accordance with OSHA and company standards.
- Regularly interact with employees and customers, handling complaints, resolving conflicts.
- Maintain shop inventory to ensure SOLID office always has 30 days of product stock.
- Maintain “spare parts” sufficient to prevent extended periods of down time due to faulty equipment.
- Daily reporting on key metrics and documentation to close out orders nightly including employee hours, materials used, and other site or client specific relevant data in designated channels.
- Support the SOP process meetings to review service levels, performance against schedule, establish checks and balance system to ensure durations and expectations are met.
- Work with Human Resources teams to assist in the interviewing and talent selection process.
- Provide weekly progress assessments for technicians’ professional development and/or remedial training.
- Supervise the organization and cleanliness of storage areas.
- Supervise the accounting of all equipment, disposable, and chemical usage.
- Ensure chemicals are labeled correctly at the SOLID office and while on Client sites.
- Lead by example to motivate and encourage technicians.
Primary Performance Measurements:
- Ensure 90% Sales Force participation by the Sales Team.
- RFPs delivered 100% accurate and on time.
- Reporting 100% accurate and on time.
Top Characteristics:
- The ability to work under pressure to meet set goals, budgets, and deadlines.
- Excellent management and supervisory skills.
- Excellent analytical and organizational skills.
- Proficiency with word processing, spreadsheets, and accounting software.
- The ability to manage time well and multitask.
Requirements:
- At least 2 years general managerial experience.
- At least 2 years general maintenance or cleaning experience.
- Extensive experience with Operations scheduling.
- Ability to research, analyze, and troubleshoot within various system software.
- Overnight travel to participate in specialized group training events.
- Self-driven and autonomous worker who is able to manage time efficiently and keep track of multiple time sensitive projects.
- Strong knowledge of SOLID operations, and how the production of service relates to SOLIDs Values and Key Performance Indicators (KPI's).
- Demonstrated leadership, interpersonal, technical aptitude, analytical and problem-solving skills.
- Strong team skills, including the ability to coach and develop work teams and provide appropriate training as needed to facilitate growth and development of field staff.
- Must be flexible and able to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office and Outlook.
- Excellent verbal and written communication skills up and down the organizational hierarchy.
- English Language proficiency: speaking, reading, and writing.
- Bilingual language competency is a plus.
Physical Demands:
o 11 – 25 lbs.: Occasionally (Up to 3 hours)
o 26 – 50 lbs.: Occasionally (Up to 3 hours)
o 11 – 25 lbs.: Occasionally (Up to 3 hours)
o 26 – 50 lbs.: Occasionally (Up to 3 hours)
Work is primarily performed indoors in commercial facilities during second and third shift hours. The noise level in the work environment is typically quiet in office settings and moderate in other situations.
- Walking: Constantly (6 - 8 hours)
- Standing: Constantly (6 - 8 hours)
- Bending (waist): Frequently (3 – 6 hours)
- Squatting: Occasionally (Up to 3 hours)
- Kneeling: Occasionally (Up to 3 hours)
- Twisting: Occasionally (Up to 3 hours)
- Pushing & Pulling: Occasionally (Up to 3 hours)
- Lifting:
o 11 – 25 lbs.: Occasionally (Up to 3 hours)
o 26 – 50 lbs.: Occasionally (Up to 3 hours)
- Carrying:
o 11 – 25 lbs.: Occasionally (Up to 3 hours)
o 26 – 50 lbs.: Occasionally (Up to 3 hours)
Work is primarily performed indoors in commercial facilities during second and third shift hours. The noise level in the work environment is typically quiet in office settings and moderate in other situations.
About SOLID Surface Care, Inc.
Founded in 1996 in Charlotte, NC, SOLID® Surface Care, Inc. is the nation’s largest self-performing facility care company. SOLID is revered for its breadth of science-based cleaning, enhanced disinfection expertise and world-class specialty surface care. We are passionate about being environmentally conscious with our methodologies and extending the life of every surface. Our well-trained teams deliver the highest level of cleaning, disinfecting, restoration, and maintenance for all hard and soft surfaces, while providing a best-in-class client experience.
At SOLID, we care for our people by offering challenging opportunities, career advancement paths, competitive benefits, and flexible schedules. We are committed to developing expertise in all we do and seek excellence in one another and every surface we touch. SOLID’s dynamic leadership team and colleagues promote a supportive, respectful open-door culture and strive to achieve the most effective ways to work with and care for each other.