What are the responsibilities and job description for the Mitigation Department Manager position at Solid Restoration?
Benefits:
Solid Restoration is a growing restoration company with an established presence in California and an expanding footprint in the Dallas–Fort Worth market. Built on core values of Communication, Teamwork, and Response Time, we are focused on delivering consistent, high-quality service and becoming the leading restoration provider in North Texas. Our commitment is simple—provide more value to our customers than anyone else in the industry.
Position Overview:
The Mitigation Manager will lead and build the mitigation division in the Dallas–Fort Worth area. This is a hands-on leadership role responsible for driving performance, accountability, and operational excellence across all mitigation projects. The right candidate will not only manage day-to-day operations but also help establish structure, develop the team, and ensure alignment with Solid Restoration’s standards as we continue to grow in the DFW market.
Responsibilities:
- Company car
- Competitive salary
- Opportunity for advancement
- Training & development
Solid Restoration is a growing restoration company with an established presence in California and an expanding footprint in the Dallas–Fort Worth market. Built on core values of Communication, Teamwork, and Response Time, we are focused on delivering consistent, high-quality service and becoming the leading restoration provider in North Texas. Our commitment is simple—provide more value to our customers than anyone else in the industry.
Position Overview:
The Mitigation Manager will lead and build the mitigation division in the Dallas–Fort Worth area. This is a hands-on leadership role responsible for driving performance, accountability, and operational excellence across all mitigation projects. The right candidate will not only manage day-to-day operations but also help establish structure, develop the team, and ensure alignment with Solid Restoration’s standards as we continue to grow in the DFW market.
Responsibilities:
- Lead all mitigation operations in the Fort Worth / DFW market, ensuring jobs are executed efficiently, on time, and to company standards
- Coordinate inspections, scopes, and scheduling to maintain strong response times and workflow consistency
- Serve as the point of contact for homeowners, insurance carriers, and TPAs, maintaining clear and professional communication
- Recruit, train, and develop mitigation technicians, building a reliable and accountable team
- Enforce compliance with IICRC standards, safety protocols, and company procedures
- Ensure all jobs are fully documented with photos, notes, and updates in company systems
- Monitor job costs, labor, and materials to maintain profitability and reduce waste
- Work closely with Estimators and Project Managers to ensure smooth handoffs and job progression
- Address job challenges and conflicts with a solution-driven mindset
- Oversee maintenance, tracking, and accountability of mitigation equipment and company vehicles
- Establish structure and consistency within the department as the DFW branch continues to scale
- 3 years of experience in mitigation/restoration, with leadership or management experience preferred
- IICRC certifications (WRT required; ASD, AMRT, or additional certifications a plus)
- Proven ability to lead teams, manage multiple jobs, and perform under pressure
- Strong communication, organization, and leadership skills
- Experience with Xactimate, DASH, or similar platforms (or ability to adapt quickly)
- Solid understanding of insurance claims, carrier expectations, and TPA workflows
- Valid driver’s license with a clean driving record
- Competitive compensation based on experience and performance
- Opportunity to play a key leadership role in a growing market
- Clear path for advancement as the DFW operation expands
- Ongoing training and development
- Team-oriented culture with strong leadership support
Salary : $70,000 - $90,000