What are the responsibilities and job description for the Client Tech Specialist position at SOLERO TECHNOLOGIES, LLC?
KEY ACCOUNTABILITIES
· Service Delivery
· Helps to build IT service relationship with customers
· Ensures quality services are performed to the agreed Service Level Agreement
· Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
· Understands Incident, Problem and Change Management principles
· Ensures first class IT Service Delivery for infrastructure services
· Support the setup of processes around Service Management
· Providing 1st and 2nd Level support, and coordinating 3rd Level support, but also leading local Client/Infrastructure and LAN change activities
· Support of Local Production/Manufacturing Connectivity
· Printer installation, configuration & support
· Maintain technology skillset used in conference room and streaming technology
· Client & Asset Service
· General computer desktop & laptop support
· Familiar with remote connectivity tools
· Configure and Image new and existing PCs according to corporate standards for deployment
· Desktop applications installation and troubleshooting
· Familiar with license management and version control
· Facilitate the purchase PC’s and other IT equipment based on IT budget
· Create and track IT assets and initiate hardware refresh projects aligning budget with hardware warranty and support
· Maintains client security settings in O365 and AZURE (e.g. admin rights, software installs, etc.)
· Able to quickly adapt to HD Ticketing solutions and be able to track and report KPI’s to management.
· Service Desk Service
· Provide service desk support remotely and on site
· Coordinate and/or provide phone system and mobile devices support
· Ensures that remote and on-site support issues are resolved according to SLA’s
· Provide basic network, security and printing support