What are the responsibilities and job description for the Trainer II position at Solera?
Trainer II - Jacksonville, FL
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are looking for a Trainer who will support our operations training team. This individual will promote a positive learning environment that enhances employee engagement and retention. Responsibilities include facilitation of weekly new hire classes, upskill training, class preparations, and managing attendance. For consideration, candidates must have a minimum of two years of Lynx Services experience and be willing to travel up to 25% of the time during high demand periods.
We are looking for a Trainer who will support our operations training team. This individual will promote a positive learning environment that enhances employee engagement and retention. Responsibilities include facilitation of weekly new hire classes, upskill training, class preparations, and managing attendance. For consideration, candidates must have a minimum of two years of Lynx Services experience and be willing to travel up to 25% of the time during high demand periods.
What You’ll Do
- Facilitate new hire classes weekly.
- Coordinate and assist with upskilling training for Customer Service Representatives
- Ensure daily training data is up-to-date and properly reported.
- Provide training in both in person and remote environments.
- Provide subject matter expertise regarding job skills, training requirements and company policies.
- Assist in the development of training programs and LMS solutions for CSR training.
- Perform other duties as assigned
What You’ll Bring
- Ability to train with high engagement, energy and enthusiasm.
- Possess and applies knowledge of training and development techniques.
- Strong communication, presentation, and interpersonal skills
- Prior leadership experience with managing and coaching associates
- Adaptable to multiple learning styles and communications applicable to adult learners
- Effective ability to handle conflict management with high professionalism
- Maintain poise and demonstrate empathy by showing a non-judgmental environment
- Ability to multitask in a dynamic environment where priorities change quickly.
- Possess great time management skills understanding deadlines and time constraints
- Proficiency in delivery of training
- Ability to adapt well to change with high level of learning agility
- Ability to work independently as well as with collaborative peers with minimal direct supervision.
- Proficiency in MS Office, Outlook, PowerPoint, and TEAMS
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.