What are the responsibilities and job description for the On-Site Inbound/Outbound Customer Service Representative position at Solera?
The Role
AutoPoint, a division of Solera, is hiring Inbound and Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.
What You’ll Do
- Schedule service appointments for customers on behalf of car dealerships
- Effectively communicate promotional incentives to the customers
- Remind customers of missed appointments
- Field customer questions regarding vehicle appointments
- Record customer feedback professionally and accurately
- No selling involved!
What You’ll Bring
- No experience necessary. Our training staff will teach you everything you need to know!
-Former telemarketing, call center, or customer service experience preferred but not required
-Must have the ability to speak clearly and use professional telephone etiquette
-Type accurately and efficiently
- Use active listening skills
- Acknowledge and respond quickly during customer conversations
- Solicit valuable customer feedback
- Appropriately manage difficult customer situations
- Multi-task between scheduling programs, call surveys, and customer conversations
- Ability to work extended/flexible hours, including weekends, holidays, and evenings
Requirements
· High School diploma or equivalent
· Pass a background screen
· Pass a drug screen
· One year customer service experience preferred
· Experience with CRM software preferred
· Ability to sit and work for multiple hours at a desk using computer
-------THIS IS NOT WORK FROM HOME---------
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Location:
- Paducah, KY 42001 (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Paducah, KY 42001 (Required)
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $14 - $16