What are the responsibilities and job description for the Head of Hollander position at Solera?
Head of Hollander
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Head of Hollander will be responsible for leading sales growth, strengthening customer retention, and aligning customer needs with product strategy. Serving as the face of Hollander at SAC, ARA, eBay, and other key industry events, this role will represent the brand to partners, customers, and stakeholders, ensuring Hollander remains the trusted leader in the automotive recycling and parts marketplace. With current performance exceeding targets at 108% to plan for FY26, the Director will be expected to sustain and expand this momentum by driving strategy, building high-performing teams, and shaping the customer experience to deliver measurable business results.
What You’ll Do
Retention & Sales Leadership
- Drive sales and retention strategies that maximize customer lifetime value and exceed annual performance targets.
- Oversee key account relationships, personally engaging with at-risk or strategic customers to secure retention and expansion.
- Represent Hollander at SAC, ARA, eBay, and other industry events to strengthen brand presence and build strategic partnerships.
- Track, analyze, and report on performance metrics across all stages of the customer journey to inform executive decision-making.
Team Leadership & Development
- Lead, recruit, and develop a high-performing account management and sales team, fostering a culture of accountability and excellence.
- Provide mentorship and coaching that improves retention outcomes, customer satisfaction, and overall sales performance.
- Set, monitor, and enforce performance KPIs aligned to bookings, onboarding, and retention goals.
Sales Process & Operational Excellence
- Ensure CRM discipline and accurate pipeline management in Salesforce.
- Collaborate with Product, Marketing, and Customer Support to align on messaging, go-to-market execution, and customer engagement strategies.
- Identify risks, whitespace opportunities, and process improvements through data-driven analysis.
- Champion best practices in onboarding, customer consultation, and product adoption.
Collaboration & Communication
- Serve as the primary voice of Hollander’s customer base in cross-functional leadership forums.
- Partner with internal teams to ensure customer needs inform product strategy and business priorities.
- Deliver regular performance updates and insights to senior leadership, aligning execution with Hollander’s long-term growth strategy.
What You’ll Bring
- Bachelor’s degree (preferred) in business, sales, marketing, or a related field.
- 10 years of proven experience in sales leadership, customer retention, or account management.
- Track record of exceeding performance targets (current performance 108% to plan for FY26).
- Strong executive presence with the ability to represent Hollander externally at industry events and with customers.
- Exceptional communication and interpersonal skills, with the ability to influence at all levels.
- Proven ability to develop and execute customer-focused growth and retention strategies.
- Experience leading cross-functional teams in a dynamic, transformative business environment.
- Willingness to travel as needed to represent Hollander globally.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.