HR Operations Manager

HR Operations Manager at The Willows at Raleigh

At Solera Senior Living, our communities are built on relationships. We believe when our team members feel supported, valued, and heard, they can do their very best work for our residents. Guided by our Core Values of Compassion, Commitment, Communication, Creativity, and Celebration, we strive to create workplaces where people truly belong.

We are seeking a warm, organized, and people-focused HR Operations Manager to support the daily HR needs of our community. This role is ideal for someone who enjoys being a trusted resource for team members, thrives in a hands-on environment, and takes pride in keeping operations running smoothly behind the scenes.

At Solera, we don’t just work in senior living, we build communities where residents and team members feel at home. Our leaders are present, supportive, and deeply committed to helping others grow. If you’re passionate about people, community, and making a difference every day, we’d love to meet you.

Why You’ll Love Working at Solera

We believe in taking care of those who care for our residents. As part of the Solera family, you’ll enjoy:

• A growing company with room to learn, grow, and advance
• Immediate pay access — no waiting for payday
• Tuition reimbursement to support your personal and professional goals
• A supportive, collaborative community team
• Comprehensive medical benefits, including discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) plan
• Paid holidays and paid time off
• Employee Assistance Program
• Employee perks and discount programs
  
  
  

HR Operations Manager Key Responsibilities:

• Oversee a variety of HR administrative tasks including payroll processing, maintaining personnel files, coordinating new hire orientations, managing scheduling systems, and assisting with HR software support.
• Serve as the primary contact for HR-related inquiries, providing guidance and support to team members and leadership.
• Manage concierge team staffing including recruitment, onboarding, performance evaluation, scheduling, and motivation.
• Administer new hire onboarding and benefit enrollment, including communication with department heads and troubleshooting technical issues.
• Support employee relations by documenting performance concerns, assisting with conflict resolution, and maintaining a fair and compliant work environment.
• Manage payroll coordination: verify time and attendance, troubleshoot timekeeping issues, and transmit data for processing.
• Maintain up-to-date personnel and resident files, including base wages, tax forms, and regulatory documentation.
• Oversee risk management activities such as workers' compensation claims, insurance certificate tracking, and verifying driving credentials for company-related travel.
• Protect the confidentiality of all team member and resident information.
• Attend daily team meetings to support departmental communication and awareness.
• Ensure compliance with all state and federal HR laws and regulations, and stay informed of any changes.
• Participate in community marketing efforts through friendly interactions and occasional tours or events.
• Take part in manager-on-duty weekend rotations to support operations coverage.
• Plan and coordinate monthly all-staff meetings to support team communication and engagement.
• Lead employee recognition initiatives and retention strategies to support a strong team culture.
• Perform other duties as assigned by the Executive Director.
  
  
  

HR Operations Manager Qualifications:

• High school diploma required; college degree in Business Administration or a related field preferred.
• Minimum of 2 years' experience in human resources, payroll, or accounting, preferably in a healthcare or long-term care setting.
• Strong organizational skills, attention to detail, and ability to handle confidential information.
• Comfortable working with HR software and systems (experience with UKG or Yardi a plus).
• Positive attitude and willingness to support a collaborative work environment.