Operations Associate

Company Description

We’re an integrative clinic in Hamden, CT, helping patients feel better by addressing root causes—through a blend of:

• Naturopathic medicine functional lab strategy
• Acupuncture Chinese herbal medicine
• IV nutrient therapy
• Minimally invasive, nontoxic aesthetics

We don’t do one-size-fits-all. We guide people through a clear plan, and we care deeply about doing it with integrity.

Learn more about Soleil and our culture here (ps. there will be questions): https://www.canva.com/design/DAFSBQIOT8Y/yqJc9EoNFaUsRVuVAMrGtg/edit?utm_content=DAFSBQIOT8Y&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

We are seeking a highly organized, proactive, and detail-oriented Operations Associate to support the day-to-day function and growth of our integrative medical practice.

This role sits at the intersection of operations (SOP execution optimization), patient experience, sales growth, and brand stewardship.

This is not a traditional administrative role. You will think proactively, understand how all parts of the business connect, take ownership of systems and outcomes, and contribute to growth—not just maintenance.

Is This You?

• Do you have really strong communication skills and the ability to connect with people from all walks of life?
• Are you great at non-pushy, educational “sales”—helping people make confident decisions without pressure?
• Do you love health wellness, and feel lit up by helping people follow through on meaningful change?
• Do you want to be part of a clinic that’s building something bigger—a community movement toward real, root-cause health?
• Do you have a proven track record of exceptional customer service, follow-through, and building trust?

If you’re nodding “yes” (and you’re also secretly obsessed with keeping things organized) — we want to meet you!

How We Work

We run like a high-performing team: warm, human, and highly accountable.

1. We get it right (details matter here)

2. We protect the patient experience (clarity, calm, trust)

3. We make every impression count (from first call to follow-up)

4. We own outcomes (no dropped balls)

5. We love what we do (and we act like it)

About This Position

This is not a “front desk job.”

The Operations Associate is the person who helps keep the whole clinic container strong—supporting the patient journey and making sure the operational gears are turning.

You’ll be the calm, confident point of coordination between:

• patients
• providers
• scheduling
• systems/SOPs
• and leadership

You will not be giving medical advice or acting as a clinician. You will be setting expectations, keeping patients supported, and ensuring follow-through.

You’ll work closely with the clinic owner/lead clinician and the team.

You’re the Right Fit If You Can…

• Communicate in a friendly, grounded, professional way with all kinds of people
• Create clarity for patients (what happens next, what to expect, how to prepare)
• Stay organized in a fast-paced, dynamic environment
• Be warm and hold boundaries (“great question—let’s route that to the provider”)
• Follow SOPs and improve them (you like systems, checklists, and clean workflows)
• Stay focused and on task with minimal oversight
• Practice open, honest, supportive communication — our team is small and tight-knit
• Think critically, anticipate problems, and proactively problem-solve

Bonus Points If…

• You have a background in health coaching and understand behavior change with strong boundaries
• You’ve worked in a wellness/medical setting
• You love making things more efficient and hate chaos

The Non-Negotiables

• This is a performance-based role (outcomes matter more than “busy-ness”)
• You must be comfortable working independently
• You must be willing to work in-office with the following schedule: Mondays 8:30-3, Tuesdays 11-5, Wednesdays 8:30-5, Fridays 8:30-12:30

If you've made it this far...

CORE RESPONSIBILITIES

1. SOP EXECUTION & OPERATIONAL EXCELLENCE

Follow and refine SOPs, manage room setup/reset, execute opening/closing checklists, maintain inventory, and improve workflows.

2. SALES & SCHEDULE OPTIMIZATION

Fill schedule gaps, convert inquiries, support events, communicate services clearly, reactivate patients, and track outcomes.

3. PATIENT EXPERIENCE & FRONT DESK FLOW

Greet patients, guide visits, manage scheduling, handle concerns, and uphold clinic policies with professionalism.

4. OFFICE ORGANIZATION & STRUCTURE

Maintain organized spaces, manage supplies, support inventory systems, and prepare clinic for daily operations and events.

5. BRAND & CULTURE PROMOTION

Support events, maintain brand presence, communicate in alignment with clinic philosophy, and enhance patient experience.

IDEAL CANDIDATE

Highly organized, proactive, detail-oriented, strong communicator, thrives in fast-paced environments, aligns with integrative care, and takes pride in execution.

PERFORMANCE & GROWTH

Includes performance-based incentives tied to event success, schedule utilization, patient reactivation, and operational excellence.

COMPENSATION

$20/hour performance bonuses

OUR PHILOSOPHY

Root-cause, individualized care with high standards in both clinical outcomes and operational excellence.

TO APPLY

Please send an email to admin@soleilholistic.com with the subject line: GOLD with: resume and brief note outlining interest, definition of ownership, and an example of a system you improved.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Please state the three core values of our business.
• Please name one piece of acceptable attire and one piece of unacceptable attire within our clinic.

Work Location: In person

Salary : $20