What are the responsibilities and job description for the Customer Renewals Sales Specialist • ITSM Renewal position at SolarWinds?
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Impact:
- Maintain a large volume of renewals with high call and email volume daily
- Working with federal customers to resolve any issues that may be preventing them from maintaining a relationship with SolarWinds
- Understand federal customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
- Following up on assigned customer software renewal quotes and/or generating custom quotes and presenting to the customer
- Driving renewal and conversion opportunities to close prior to expiration through detailed funnel management
- Manage, maintain, and communicate accurate customer and pipeline records within a CRM and to Sales/Renewals leadership
- Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments
- Achieve monthly quotas and quarterly targets
Your Experience:
- Passion for sales
- Excellent customer service skills
- Excellent communication skills, both oral and written
- Excellent problem-solving skills
- Good computer skills
- Ability to multitask and track multiple issues
- Enjoys working in a fast-paced, team-focused environment
- Previous experience with CRM - NetSuite and/or SalesForce are a plus
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice