Clinical Supervisor, MA

GENERAL SUMMARY

The Clinical Supervisor, MA works with the Practice Administrator/Manager to assist with maintaining patient flow and quality care during clinic hours. The Clinical Supervisor, MA works as part of a health care team including physicians, nurse practitioners, physician assistants, front desk, medical records, and medical assistants to provide comprehensive care.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Serves as a clinical leader, supervising clinic staff.
• Collaborates with administrative staff and physicians to optimize efficiency of a variety of related services ranging from inpatient care to outpatient follow-up care.
• Assists in the supervision of work and performance of clinic staff including input for performance reviews and corrective action plans as needed.
• Works collaboratively with clinic staff on programs to improve patient outcomes.
• Assists in organizing and participating in quality improvement activities.
• Assists with the training of all back-office function positions, and volunteer staff on health education, laboratory, and dispensary services.
• Assists with intake and set-up for patient visits.
• Assists as needed including medication refill requests, specialty and procedure referrals, pre- and post-clinic chart review.
• Reviews charts, lab test results, and encounter forms for completeness and accuracy and to assess follow-up as needed.
• Assists with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Conducts regular staff meetings to communicate new ideas, problem resolution, obtain feedback and ensures follow-up.
• Participates in new hire interviews and is responsible for the orientation and training of new hires.
• Provides back up support for the clinical team, which includes all functions of the back office.
• Responsible to oversee dispensary logs and storage to maintain quality assurance.
• Coordinates the inventory, ordering and supply stock maintenance of medical supplies.
• Provides PTO backup for patient services representatives, medical records specialists, medical assistants, and other clinic support staff when no other resources available.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• Medical Assistant Certification required.

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of health care delivery trends and implications for clinical specialty and for the medical practice.
• Must have excellent written and oral skills, strong organizational, problem-solving, and analytical skills.
• Display exceptional customer service skills with the ability to establish and maintain effective working relationships with patients, colleagues, physicians and the public.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to communicate effectively with a diversity of individuals at all organizational levels and with external customers.
• Must have a commitment to excellence and exacting standards.
• Must have ability to multitask, manage priorities, time management and workflow.
• Ability to work both independently and as a team member.
• Must have proficiency with Microsoft Word, Excel Spreadsheets, keyboarding and multi-line phone system.
• Knowledge of medical terminology, healthcare coding systems, and clinics functions.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required. Graduate of Medical Assistant program.
• Some college courses and/or Associate’s degree preferred.

EXPERIENCE REQUIREMENTS

• Minimum of 2 years previous clinical experience; preferably in Urology clinic.

REQUIRED TRAVEL

• Minimal

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%