IT Infrastructure Production Engineer - UT

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

Location: Erda, UT

Duties and Responsibilities:

• First-tier of support for office users and production needs, responding to general IT requests.
• Fixing hardware, software, and networking issues.
• Primary support line for production line equipment (IT side).
• Ensuring all systems are operational and backed up.
• Document changes within the layout.
• Excellent customer support orient.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Other tasks assigned by supervisor.

• Previous experience in a manufacturing environment – an advantage.
• Great communication skills, a team player.
• Great troubleshooting skills.
• Good knowledge of computer hardware and Windows OS’s; Linux – an advantage.
• Basic knowledge of LAN topologies.
• Ability to project management.
• Knowledge of Backup software –Acronis/ Commvault or other backup software.
• Basic knowledge of networking: Cisco switches and Fortigate firewalls.