What are the responsibilities and job description for the Solar Maintenance Client Operations Coordinator position at Solar Solution?
Location: Washington, DC (Hybrid – Office & Remote)
Employment Type: Full-Time
Industry: Solar Energy
About Us
We are a growing solar installation and asset management company serving the Washington, DC, Maryland, and Virginia markets. Our focus is delivering high-quality solar systems while ensuring long-term performance, reliability, and customer satisfaction.
We are seeking a highly organized and solutions-oriented Solar Maintenance Client Operations Coordinator to serve as the primary point of contact for clients regarding system maintenance and service needs.
Role Overview
The Solar Maintenance Client Operations Coordinator will serve as the front-facing liaison between clients and our maintenance teams. You will manage inbound maintenance requests, communicate system issues, schedule field crews, and ensure timely resolution of service matters.
This role requires critical thinking, proactive communication, and creative problem-solving to keep projects moving and clients informed.
Key Responsibilities
Qualifications & Experience
Employment Type: Full-Time
Industry: Solar Energy
About Us
We are a growing solar installation and asset management company serving the Washington, DC, Maryland, and Virginia markets. Our focus is delivering high-quality solar systems while ensuring long-term performance, reliability, and customer satisfaction.
We are seeking a highly organized and solutions-oriented Solar Maintenance Client Operations Coordinator to serve as the primary point of contact for clients regarding system maintenance and service needs.
Role Overview
The Solar Maintenance Client Operations Coordinator will serve as the front-facing liaison between clients and our maintenance teams. You will manage inbound maintenance requests, communicate system issues, schedule field crews, and ensure timely resolution of service matters.
This role requires critical thinking, proactive communication, and creative problem-solving to keep projects moving and clients informed.
Key Responsibilities
- Client Communication & Issue Management
- Serve as contact for maintenance-related client inquiries.
- Receive, log, and assess service requests and system concerns.
- Communicate clearly and professionally with clients regarding system issues, scheduling timelines, and repair updates.
- Manage client expectations while maintaining company standards and policies.
- Scheduling & Crew Coordination
- Coordinate maintenance appointments with internal crews and subcontractors.
- Optimize scheduling based on urgency, geography, and technician availability.
- Confirm site access requirements and ensure necessary information is provided to crews.
- Track job progress from scheduling through completion.
- Problem Solving & Operational Support
- Review monitoring data and identify potential system issues before dispatch.
- Collaborate with technical staff to determine appropriate resolutions.
- Provide efficient solutions to minimize downtime and reduce repeat visits.
- Escalate complex or high-priority issues appropriately.
- Documentation & Process Management
- Maintain accurate service records in CRM or internal systems.
- Track recurring issues and identify patterns for operational improvement.
- Ensure documentation supports warranty, compliance, and reporting needs.
- Professional Representation
- Represent the company in a calm, professional, and solution-oriented manner.
- Strengthen long-term client relationships through responsive service.
- Maintain composure in high-pressure or time-sensitive situations.
Qualifications & Experience
- 3 years in client-facing operations, service management.
- Strong written and verbal communication skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong organizational skills and attention to detail.
- Comfort interacting with both technical teams and non-technical clients.
- Familiarity with CRM or project management software.
- Experience coordinating field technicians or contractors.
- Basic understanding of solar monitoring systems (e.g., SolarEdge, Enphase).
- Competitive base salary.