What are the responsibilities and job description for the Bilingual Technical Support Specialist (English/Spanish) position at Sol-Ark?
***HIRING MULTIPLE - - Bilingual Tech Support Specialists (Spanish)
ON-SITE ONLY (Not Remote)
Career Path
- Growth: We believe in merit, character, and aptitude. The industry is exploding. Our company too. Time to get in.
- Learn: Become an expert in battery-based solar technology learning from top thought leaders who have won awards from the Dept. of Energy.
- Team: Join an army of passionate freedom lovers who care about the environment and self-reliance.
- Pre-IPO: We have been very successful for years and will continue for years to come. We want your family to share in that success.
- Impact: Making the world’s electrical power grids greener, more reliable and efficient by harnessing the power of distributed energy.
What you will be doing:
- Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email or phone).
- Documenting received cases and following up in a timely manner.
- Cooperating with Certified Field Service Technicians and Field Application Engineers.
- Use and maintain the support knowledge base.
- Continuously learn new practices and technology that effect the renewable energy industry.
- Working with industry partners to support integration efforts.
Requirements
- 2 years of experience in customer support or equivalent educational background.
- Ability to communicate with customers effectively in both English & Spanish
- Ability to take ownership and responsibility.
- Understand electrical systems (electrical/PV advantageous).
- Familiarity with MS-Office (Zoho is advantageous).
- Interest in solar energy.
Are you a team fit?
- You’re a modern-day MacGyver.
- You believe the difference between mediocrity and excellence is attention to detail.
- You’re energized by helping people, but unafraid to stand alone when it comes to making decisions and owning initiatives.
- Guru multi-tasker - You’ve mastered the art of juggling multiple priorities and prefer a fast-paced environment.
- You understand how people think and work, and can determine the best way to get things done by speaking their language.
If you are passionate about solving problems and learning more about providing energy security for families across the world. Now is the time to join Sol-Ark.
Benefits
Salary Range: Hourly ($25 /Hour based on experience).
Benefits: Health, Dental, Vision, 401k,FSA, HSA, Paid Time Off (PTO).
Location: This position is in Allen, Texas (Dallas-Fort Worth area) ON-SITE ONLY (Not Remote).
Salary : $25
