Sr. Director of Business Operations

Do you love bringing structure, clarity, and accountability to a growing small business? Are you equally comfortable coaching team members, digging into a margin report, and improving a broken process? If you're a hands-on operations leader who likes being close to both the people and the numbers, this could be a great fit.

Sojourn Ventures is hiring a Senior Director of Business Operations to join our team in Portland, Oregon.

Key Details:

• Salary: $120,000 - $140,000/year
• Benefits: Medical, dental, and vision insurance; employer-paid life and long-term disability insurance; FSA, dependent care & commuter accounts; 401k with employer match; paid holidays & paid vacation/sick time; and employee assistance program (EAP)
• Location: 100% on-site: 605 NE 21st Ave – Portland, OR
• Schedule: Full-time, Monday-Friday

Who We Are: For more than 20 years, Sojourn Ventures has helped nonprofit organizations raise funds through distinctive travel experiences offered at charity auctions. We partner with hospitality providers around the world to develop memorable travel packages that create value for nonprofits, travelers, and our partners.

What began with our founders' love of Italy and Bali has grown into an international portfolio of carefully curated travel experiences. We also own and operate properties in Italy and Bali, giving us a unique, firsthand perspective on hospitality, guest experience, and international operations.

We're a family-run, woman-owned company based in Portland, Oregon. As a small business, we value collaboration, strong relationships, accountability, and a willingness to roll up our sleeves.

To learn more, check out our website: https://www.sojournventurestravel.com/

Who You Are: You're an experienced operations leader who has worked in a small business, where one title covers a lot of ground. You move easily between the big picture and the day-to-day; you're comfortable with the numbers, and you tell people what you're seeing early. When you raise a problem, you bring solutions.

Other qualifications include:

• People Leadership: Proven experience managing people, ideally leading department heads or managers
• Financial Ability: Strong financial and analytical skills, including pricing, margins, and checking vendor invoices against contracts
• Ownership and Communication: Takes ownership, follows through, and communicates well
• Operations: Project and vendor management, building systems and processes, and HR administration
• Technical Skills: CRM experience required; HubSpot ideal. Microsoft 365 apps and Asana. Familiarity with AI tools is a plus

What You'll Do: This is a hands-on leadership role. You'll lead and improve the operation, but you'll also do the work. One hour you may be coaching team members; the next, reviewing package margins, troubleshooting a process in HubSpot, or coordinating with an outside vendor.

A typical day may consist of:

• Leading People: Manage and develop teams; set clear expectations, priorities, and accountability
• Run & Improve Business: Own day-to-day operations and keep priorities moving across departments; improve workflows, systems, and SOP’s
• Understand the Numbers: Develop pricing recommendations and maintain package-margin reporting; analyze profitability across travel packages, upgrades, and additional services; audit hospitality-partner invoices against contracted rates and booking details; and partner with Finance and Partnerships team on pricing and reporting
• Own the Administrative Infrastructure: Coordinate onboarding, offboarding, PTO, employee documentation, and routine HR administration in partnership with the outside HR firm; oversee office operations, IT coordination, vendors, facilities, and recurring administrative responsibilities.

Sojourn Ventures is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.