What are the responsibilities and job description for the Client Success Manager position at Sojern?
About Us:
Sojern is the leading AI-powered marketing platform built for hospitality, designed to boost growth and profitability for the travel industry. The Sojern marketing platform is a set of easy-to-use software and services that delivers unrivaled traveler insight, intelligent audiences, multichannel activation and optimization, and a connected guest experience—all in one place. More than 10,000 travel marketers rely on our platform annually to find, attract, convert and engage travelers. Sojern, founded in 2007 and acquired by RateGain in 2025, is headquartered in San Francisco, California with teams in the Americas, Europe, Middle East and Africa, and Asia Pacific.
The Role:
Sojern is seeking a Client Success Manager to support Enterprise travel clients in the fast-paced, online advertising environment.
As a Client Success Manager, you’ll have the opportunity to work with major travel advertisers in the fast-paced, online travel advertising environment. You will play a critical role in project managing advertiser campaigns while developing, maintaining and growing our partner relationships.
Responsibilities:
- Coordinating pre-sale activities including working closely with the Sales team; responsible for consulting during the RFP process to ensure accounts for Hotels, Airlines, Attractions and other Travel advertisers are set up for success.
- Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
- Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction
- Grow revenue through pitching new products and channels
- Coordinate with AdOps, analyse campaign performance and provide recommendations to ensure client satisfaction
- Meet client KPIs, goals and objectives
- Lead post-campaign analysis and review
- Coordinate billing for clients on a monthly basis
- Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products.
- Present campaign results and insights, as well as Business Reviews to clients on a regular basis
- Quick learning of different technologies and platforms.
- This role will require occasional travel to meet key clients and attend events.
What you bring to the table:
- 3-5 years overall experience in digital and advertising.
- Understanding of the digital marketing landscape, with travel industry experience a bonus.
- A track record of taking initiative to collaborate with internal stakeholders and achieve client satisfaction.
- Ability to handle multiple projects & clients on any given day
- Great time management and organisational skills
- Proficiency in standard business and sales software, including G Suite and Microsoft Office products.
- Experience working with a DSP (particularly Xandr, DV360, The Trade Desk) and/or Social Media platforms is a bonus.
Perks:
- Opportunities: Be part of a growing team with training and support to help you grow
- Ownership: Lead creative and challenging projects
- Give Back: We give 20 hours a year to volunteer and organize office volunteer programs with local organizations
- Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
- Competitive Localized Benefits
- Time Off: Flexible vacation days
Equal Opportunity Employer
We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.