What are the responsibilities and job description for the Help Desk Operator position at Soho Square Solutions?
Help Desk Operator
Required Skills Problem-solving skills.
Analytical skills.
Customer service experience.
Patience.
Excellent communication skills, written and verbal.
Preferred Skills
Responsibilities providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
This will be a hybrid position working & reporting with our Delaware clients, and work location will be Delaware (1901 N DuPont Hwy, DE 19808).
Expectations are that candidates joining this position will have to come first few weeks/months onsite until their training is done (location is same as listed above).
Once they have acquired required skills & approval from our client then they will be working remotely 4 days in a week and on every Wednesday at the client location (location listed above). This is what current expectations and anytime client can ask full time onsite reporting.