Account Manager

Title : Account manager

Location : Chicago , IL

Contract

Need only locals for this position, non-Locals will not workable for this position.

Goldmind’s Account Manager (Consultant) serves as the primary day-to-day client

partner and internal lead for creative development work, functioning at the level of an

external agency Account Supervisor. This role partners closely with Synchrony COEs

(Centers of Excellence) and cross-functional teams to move work from approved

scope through final delivery—ensuring clear briefs, tight communication, strong

collaboration, and on-time, on-strategy output across multiple channels (Ex. email, PPT

presentations, video, collateral, graphics, and other creative assets).

Key Responsibilities

Client Partnership & Account Leadership

• Serve as the day-to-day client contact for assigned workstreams, building trusted

relationships and enabling productive collaboration.

• Lead client conversations to uncover business needs, objectives, audience

considerations, success metrics, and key inputs.

• Manage client feedback and revisions, translating input into clear direction for

internal teams while protecting scope, strategy, and timelines.

• Set and manage expectations on timing, deliverables, dependencies, and

approvals; proactively flag risks and provide options.

Creative Development & Cross-Functional Collaboration

• Partner with Creative, Motion, Design, Copy, Project Management, and

Operations to deliver high-quality work across formats including:

o Email and digital communications

o PPT presentations (executive-ready storytelling and design)

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o Video and motion assets

o Print/digital collateral, sales support materials, and graphics

• Ensure briefs are clear and complete (objective, audience, mandatories, tone,

deliverables, timelines, approvers, and required inputs).

• Facilitate client reviews, consolidate feedback for internal reviews, and drive

clear next steps to keep work moving.

• Act as an advocate for both client needs and Goldmind quality standards; help

teams deliver smart, effective creative solutions.

Workflow, Scope & Delivery Management

• Own work intake once scope is approved—confirm requirements, align on

deliverables, and coordinate schedules in partnership with Project Management.

• Maintain visibility into status across deliverables; ensure milestones and

approvals are met.

• Identify out-of-scope requests and partner with appropriate leads to reset

expectations or initiate scope updates.

• Ensure deliverables meet brand/quality standards and are packaged

appropriately for final handoff.

Required Qualifications

• 5–8 years of account management experience in a creative agency or in-house

agency environment (Senior Account Manager/Account Supervisor level).

• Demonstrated experience managing multi-channel creative development (email,

presentations, video/motion, collateral, digital/print assets).

• Strong client management skills: briefing, expectation-setting, presenting work,

handling feedback, and guiding revisions.

• Proven ability to collaborate cross-functionally with creative, motion, project

management, and operations.

• Excellent communication skills (written, verbal, and presentation), with the ability

to translate business needs into actionable creative direction.

• Strong organizational skills and comfort managing multiple projects,

stakeholders, and deadlines simultaneously.

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Preferred Qualifications

• Experience working within a regulated or highly matrixed organization.

• Familiarity with creative workflows and production processes (review cycles,

routing, versioning, legal/compliance considerations where applicable).

• Ability to read performance or business insights and translate them into stronger

creative direction.

• Proficiency with common workflow tools (e.g., Workfront) and experience with

Generative AI (e.g. OpenAI)

Core Competencies / Success Factors

• Client-first partnership with the ability to challenge constructively and

advocate for great work

• Clarity and precision in briefs, feedback, and next step