IT Support Tech I

Position: IT Support Assistant

• Do you love exploring the ways technology helps you do your favorite things?
• Do you love helping people and sharing your knowledge?
• Do you love learning new things and putting them into practice?
• Do you want to grow your career with a company that rewards hard work?

This position is a unique and rewarding full-time position. It combines several disciplines and skills working directly with the CEO. It is a great position for someone looking to start or grow their career in technology or someone looking to change careers.

A successful candidate will exhibit the following characteristics:

• Empathetic Listener, Very Personable
• Positive, Can-Do Attitude
• Willingness to speak up when something is not correct in a constructive manner.
• Professional, shows up ready to work every day.
• Has a passion for learning and continuous skill-attainment.
• Takes responsibility for a task through completion.
• Willing to tackle problems even if you have never seen them before. Understands the line between working through something and asking for help when stuck.
• Ability to have technical conversations with non-technical people.
• Good written communications for note taking and communications with clients.
• Security Minded. We work with sensitive information.

Requirements:

• At least 18 years old
• This is not a Remote Work Position – Candidate is required to work from Office or at Customer Site
• High School Diploma or equivalent
• Able to successfully pass a criminal background and Drug Screening check
• Able to work 40 hours, with overtime opportunities
• Excellent written and verbal communications
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to Thrive in a fast-paced environment
• Able to work independently and in a group
• High Degree of confidentiality
• Valid and Clean Drivers License
• Reliable means of transportation

Primary Responsibilities include, but not limited to:

• Analyze and solve various I.T. problems.
• Document procedures and regular ticket and with Realtime updates
• Maintain high positive customer and user experience and relationships.
• Adopt a continuous learning and improvement process in all aspects of this position.
• Assist in creating reports, assessments for clients and prospects including researching
• Client Support is a mixture of On-Site and Remote Support
• When necessary, coordinate with vendors and contractors to schedule work and resolve problems.
• Be available to travel to client sites to perform onsite diagnostics with direction of CEO
• Be able to lift 50 lbs.
• Light Office Duties
• Run Office Errands to Post Office, UPS and FedEx as needed.
• On-call availability
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals

About SoHo Integration, LLC

We are a growing systems integrator and managed service provider focused on the SMB market. We pride ourselves on superior, on time, delivery of service, professional solutions, and friendly service. We are actively seeking a qualified Microsoft Systems Engineer to join our team on a part-time or full-time basis. Our environment requires candidates that are highly motivated to perform, self -disciplined to manage workloads, and customer focused with the ability to integrate into our customer environments and show immediate value. The System Engineer's primary role is to provide customer support and solve intermediate -- expert level technical issues pertaining to desktop/server infrastructure network infrastructure and applications. Must be conscientious at all times of the need to preserve the security and integrity of client's data. Other various related issues must be accomplished promptly as well, all matching or exceeding the customer service expectations.

SoHo Integration Will Provide

• Company Owned Laptop
• On Going Training Opportunities Available
• 10 Days PTO available after first year
• Paid Holidays
• Paid Overtime
• Mileage Reimbursement at IRS standard reimbursement rate

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $18 - $25