What are the responsibilities and job description for the Help Desk Technician position at Softworld Inc?
Help Desk Technician
HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.
Devices typically run Microsoft Windows 10 or Windows Server 2012 R2 and are owned by US Air Force and installed in maintenance shops.
May answer queries by telephone but will usually identify problems during frequent (daily) visits to customer sites.
Primary responsibility is to conduct hardware inspections and conduct preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10.
Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts.
Records all work accomplished using Remedy IT Service Management software.
Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.
Route calls to product line specialists, application, or system support specialists.
Alerts management to recurring problems and patterns of problems.
WHAT YOU'LL NEED TO SUCCEED:
Positive customer service attitude.
Detailed technical problem-solving approach.
Excellent interpersonal communications skills.
Physical strength to lift up to 50 pounds.
Ability to walk between work sites as required.
HS/GED, 1 years' experience or related experience
SECRET Security Clearance
Information Assurance Level II Certification (Security )
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.
About the Company:
Softworld Inc
Softworld, Inc., a 2018 Inavero Best of Staffing Award Winner for both talent and client satisfaction, is a multifaceted staffing and consulting firm with the experience and infrastructure to support clients and talent on a national level. Softworld has developed expertise across six distinct staffing and consulting practices over the past 25 years that include Technology Services, Life Sciences, Engineering, Government, Banking, and Creative Services.
Company Size:
500 to 999 employees
Industry:
Aerospace and Defense
Founded:
1993
Website:
http://softworldinc.com
Salary : $20 - $28
