What are the responsibilities and job description for the Product Manager position at Softworld, a Kelly Company?
Title: Product Manager – Human Capital & Time Management Applications
Location: Los Angeles, CA
Employment Type: Direct Hire
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Industry: Healthcare / Medical Enterprise / Higher Education
Position Summary
The Product Manager for Human Capital and Time Management Applications serves as a strategic partner between IT and Human Resources, ensuring HR technologies fully support organizational goals. This role manages the full lifecycle of HR applications—potentially including Workday, Kronos, and HealthStream—and is responsible for leading system enhancements, supporting application functionality, and delivering high-value digital solutions. The Product Manager oversees application roadmaps, leads cross-functional project initiatives, and ensures HR systems operate efficiently and securely.
Key Responsibilities
- Lead the development, configuration, and continuous improvement of HR applications, ensuring quality, stability, and alignment with business objectives.
- Partner with HR and IT stakeholders to gather requirements, define product strategy, and implement solutions that enhance workforce management, scheduling, credential tracking, and timekeeping processes.
- Support identity management initiatives across employees and non-employees, ensuring proper access controls and compliance.
- Manage full project lifecycles, including planning, execution, communication, and delivery, using Agile and ITIL-based methodologies.
- Oversee application support teams, including developers, analysts, and integration engineers; provide leadership, direction, and professional development.
- Evaluate and recommend digital application and integration solutions that support long-term enterprise strategy.
- Lead presentations, workshops, and communication efforts with leadership groups and end users.
- Collaborate with procurement and cross-functional teams on system selection, RFPs, vendor evaluation, and contract support.
- Monitor data integrity, service delivery performance, and system reliability; implement corrective actions and process improvements.
- Maintain strong relationships with business partners to promote best practices and support data-driven decision making.
- Participate in organizational initiatives, strategic planning, and enterprise-wide digital transformation efforts.
Minimum Qualifications
- Bachelor’s degree in Information Technology, Business, Project Management, or a related field.
- Minimum 5 years of experience in a healthcare environment.
- Minimum 5 years supporting and configuring HRIS systems, with strong knowledge of HR processes and data management.
- Proven experience implementing or re-engineering:
- Scheduling and timekeeping systems
- Credential management processes
- Identity management programs
- At least 3 years of experience managing senior-level stakeholders and leading technology teams.
- Hands-on experience with project management, including planning, execution, oversight, and software delivery methodologies.
- Knowledge of ITIL framework and SDLC processes.
- Strong business acumen, analytical skills, and ability to operate as a consultant/facilitator.
- Experience presenting to large groups and guiding strategic discussions.
- Familiarity with Agile Project Management practices.
Preferred Skills
- Expertise with Workday, Kronos, and HealthStream.
- Strong stakeholder communication and business relationship management skills.
- Requirements gathering, data analysis, and service delivery management.
- Ability to quickly learn new applications and adapt to evolving business needs.
- Understanding of identity management and compliance requirements.
Additional Details
- Occasional onsite visits may be required for orientation, hardware pickup, team events, or major go-live activities (2–4 days per year).
- Business casual environment, with 2–3 rounds of interviews (video/Teams).