Operations Technician

Operations Technician

Somerville, MA

12 months

Transportation required - Field Work

• Primary Responsibilities Receive, log, stock, and track equipment and inventory at the Somerville warehouse
• Pick, pack, ship, stage, and receive equipment for deployment and return
• Support recycling, disposal, and general warehouse organization
• Transport equipment between the warehouse and designated customer locations
• Assist with loading, unloading, and secure handling of equipment during transport
• Support on-site equipment handling at customer locations as required
• Maintain accurate records related to inventory, deliveries, and returns
• Provide support for Van driver with deliveries and pickups

• Onsite & Scheduling Expectations Work is performed on-site at the Somerville warehouse and customer locations
• Primary work area is the Greater Boston area, with occasional travel
• Must be punctual and available during scheduled onsite hours
• Schedules may vary based on delivery windows, warehouse operations, and customer availability, and may require after-hours or weekend work to perform tasks that cannot be completed during standard business hours

• Cross-Coverage & Backfill Will provide operational backfill and cross-coverage for one another as directed by the supervisory team
• Temporary performance of overlapping duties may be required, provided such duties fall within the resource’s qualifications, training, and safety requirements

• Compliance, Safety & Security Must comply with all customer health, safety, and security protocols
• Must follow hospital and clinical environment policies, including required PPE
• Proof of seasonal flu vaccination is required
• Must comply with site access, check-in, and security procedures
• Complete HIPAA training
• Additionally, client will conduct a Background Investigation, CORI, and driver’s record check

• Customer Interface Requires customer-provided access to facilities, systems, and escorts where applicable
• Professional conduct is required at all times

• Qualifications Valid driver’s license with a clean driving record, as required by client insurance and fleet policies, for operation of an client -provided van
• Reliable transportation required (Somerville location is not easily accessible by public transportation)

• Skills & Experience Strong written and verbal communication skills
• Ability to analyze operational or safety issues and initiate corrective action
• Proficiency with basic computer applications, including Microsoft Outlook and Excel
• Experience with ServiceNow (ticket/work request tracking) is a plus
• Forklift certification is a plus for warehouse-focused work
• Strong punctuality, reliability, and attention to detail
• Familiarity with GPS and routing tools for driving related tasks
• Previous delivery or driving experience preferred

• Working Conditions & Physical Requirements Work may occur in warehouse, office, hospital, and clinical environments
• Must be able to stand, walk, crouch, and handle equipment for extended periods
• Ability to frequently lift up to 25 lbs. and occasionally lift up to 50 lbs.
• Vision requirements include close, distance, and depth perception