What are the responsibilities and job description for the Field Services Technician position at Softworld, a Kelly Company?
Job Title: Field Services Technician
Location: Olive Branch, MS 38654
Onsite Requirements:
- Experience with desktops, WAN/LAN, servers
- Ticketing systems
- onsite IT support for desktop systems
Overview:
- We are seeking a skilled Field Services Technician to provide onsite IT support for desktop systems, networks, servers, and operational applications in a fast-paced plant environment. This role involves troubleshooting, maintenance, and ensuring compliance with IT standards and security processes.
Responsibilities:
- Support plant IT infrastructure including desktops, WAN/LAN, servers, and disaster recovery systems.
- Provide diagnostic assistance to System/Network Engineering teams and Service Desk.
- Deliver first-level incident, problem, and change management support, including after-hours and weekend coverage as needed.
- Maintain documentation for site-specific network, server, and end-user devices.
- Perform hands-on desktop fixes: software/hardware installation, upgrades, backups, and configuration.
- Manage IT asset inventory, repairs, and lifecycle tracking.
- Create/update work instructions and ensure proper documentation storage.
- Monitor alerts and escalate issues as required.
- Support site launches, expansions, and server/network refresh projects.
- Assist with ad hoc reporting using tools like Qlik Sense and Power BI.
- Ensure compliance with security, purchasing, and quality standards.
- Other duties as assigned.
Qualifications:
- Associate degree required; Bachelor's preferred or equivalent experience.
- Experience with Warehouse Management Systems and shop floor environments is a plus.
- Strong knowledge of desktop hardware, operating systems, and PC-based applications.
- Basic understanding of network systems, protocols, and server environments.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work under pressure, handle multiple tasks, and maintain confidentiality.
- Detail-oriented with strong documentation skills.
Quality & Safety:
- Adhere to company quality, environmental, health, and safety standards.
- Follow integrated management system processes and objectives.
- **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
- This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future's**
Salary : $30 - $32