Field Services Technician

Job Title: Field Services Technician

Location: Olive Branch, MS 38654

Onsite Requirements:

• Experience with desktops, WAN/LAN, servers
• Ticketing systems
• onsite IT support for desktop systems

Overview:

• We are seeking a skilled Field Services Technician to provide onsite IT support for desktop systems, networks, servers, and operational applications in a fast-paced plant environment. This role involves troubleshooting, maintenance, and ensuring compliance with IT standards and security processes.

Responsibilities:

• Support plant IT infrastructure including desktops, WAN/LAN, servers, and disaster recovery systems.
• Provide diagnostic assistance to System/Network Engineering teams and Service Desk.
• Deliver first-level incident, problem, and change management support, including after-hours and weekend coverage as needed.
• Maintain documentation for site-specific network, server, and end-user devices.
• Perform hands-on desktop fixes: software/hardware installation, upgrades, backups, and configuration.
• Manage IT asset inventory, repairs, and lifecycle tracking.
• Create/update work instructions and ensure proper documentation storage.
• Monitor alerts and escalate issues as required.
• Support site launches, expansions, and server/network refresh projects.
• Assist with ad hoc reporting using tools like Qlik Sense and Power BI.
• Ensure compliance with security, purchasing, and quality standards.
• Other duties as assigned.

Qualifications:

• Associate degree required; Bachelor's preferred or equivalent experience.
• Experience with Warehouse Management Systems and shop floor environments is a plus.
• Strong knowledge of desktop hardware, operating systems, and PC-based applications.
• Basic understanding of network systems, protocols, and server environments.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work under pressure, handle multiple tasks, and maintain confidentiality.
• Detail-oriented with strong documentation skills.

Quality & Safety:

• Adhere to company quality, environmental, health, and safety standards.
• Follow integrated management system processes and objectives.
  
  

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future's**