What are the responsibilities and job description for the Help Desk Analyst - Franklin, OH position at Software Technology Inc?
Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
- Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
- Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
- Interfaces with other platforms from both hardware and software perspectives.
- Provides informal mentorship opportunities topers and/or lower-level staff through conversation, observation, or technical documentation.
- Responds verbally and in writing to questions and concerns.
- Performs other duties as assigned.
- Strong experience supporting Windows 11
- Experience with file server management, active directory, GPO settings.
- Travel is required