What are the responsibilities and job description for the Technical Writer with Business Analysis experience position at Software People, Inc.?
Phone/Skype Hire. Onsite from day 1. Only State of SC residents
Location: Columbia, SC / Hybrid
Duration: 12 - 24 months (High Possibility of Further Extensions)
Why is this position open: Seeking Business Analyst/Technical Writing resources to support secure deployment and management of the State-Wide Information Technology Shared Services initiatives and projects.
Responsibilities
- Status reporting of operational support tasks and related work efforts.
- Identifying metrics and key performance indicators (KPIs) of processes and their output.
- Create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
- Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
- Monitor and Support deadlines, milestones and activities
- Apply change, risk and resource management
- Document all meetings attended, directives, and significant phone conversations.
- Develop and deliver professional technical Program updates to DIS leadership and supporting staff.
- Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes.
- Responsible for tracking key project milestones and recommending adjustments to Project Managers
Skills Needed
- 5 years of experience in Technical Writing
- Ability to create effective and clear process flows/similar diagrams in PowerPoint or Visio
- Simultaneously manage multiple reporting requirements.
- Schedule management and planning skills.
- Experience supporting regulatory compliance projects.
- Experience with technical SOP documentation and graphic creation in Visio
- Must possess extensive knowledge and expertise in the use of Microsoft office tools.
- Excellent technical writing skills; Technical writing experience
- ability to create effective and clear process flows and similar diagrams in PowerPoint or visio
Education
Bachelor's degree or an associate degree with 2 years of experience
Salary : $55